09-18-2021
08:06 AM
- last edited on
03-05-2024
02:17 AM
by
ROGBot
09-18-2021 01:41 PM
09-19-2021 07:08 PM
roberthurley14 wrote:
You hold down FN + ESC for 10-15 seconds to reset it, that about the limit of what ASUS support did for me in terms of support. For me its the DOWN key that seems to press by itself, its super intermittent too. Cant RMA mine as I live in Ireland and having to send it back to OCuK means x2 Duty fees plus shipping, so would end up costing me more than its worth. Im using my old keyboard for now as and will try the keyboard again next year when hopefully they've nailed out the issues.
Really disappointing that a high-end device like this has so many issues.
09-19-2021 08:34 PM
Brighttail wrote:
Was that with the Claymore 2 or just the original Claymore cause that doesn't seem to work for this one. I need a phone number for tech support in north america for peripherals.
10-13-2021 06:43 AM
Brighttail wrote:
Was that with the Claymore 2 or just the original Claymore cause that doesn't seem to work for this one. I need a phone number for tech support in north america for peripherals.
10-13-2021 06:48 AM
10-14-2021 04:41 AM
roberthurley14 wrote:
Yes Claymore 2, hold FN + ESC keys, colours will flash then will stop upon reset - I think its a software issue... If I put my keyboard into another system where I dont have armoury crate installed etc it works fine without issue. Normally this would be good news, but when it comes to ASUS who seem to have little/no regard for software development I dont hold much hope...
10-21-2021 10:40 AM
MasterC@ROG wrote:
Yes, that is the way to factory reset all our keyboards. We will look into this issue. This issue does sound weird.
10-22-2021 01:15 AM
roberthurley14 wrote:
Let me know if you need help diagnosing, if you have some debug jar or such, glad to assist as I have the issue happening and its intermittent (I cant determine what triggers it)
Worth noting, I installed a keylogger and when the issue happens its not recording any keystrokes, so its not a case of stickykeys or whatever, its almost like some phantom command is happening (plugged or wireless doesn't seem to make a difference)
01-18-2023 04:45 PM