Claymore II Disconnects and Reconnects Only When Connected Via USB-C to USB-C

[_Prophet_]

Hello everyone,

Does anyone else have the issue of the Claymore II discnnecting and reconnecting while charging/connected via USB-C to USB-C?

This does not happen when connected via USB-A to USB-C, nor does it happen when operating in wireless mode. Firmware and Armoury Crate are fully up to date.

No other peripherals/components, like a GoPro, disconnect and reconnect on my USB-C port. The Claymore II is the only product that does this, and I'm debating whether or not I can trust ASUS enough to fix this in a timely manner. I really worry about ASUS's support and quality control. I should have learned my lesson, but for some reason I'm giving them another try.

Anyone have similar issues or info on how to fix this?

[_Prophet_]

Welcome to ASUS. If the keys on the Claymore II didn't feel so smooth, I would not have bought it.

[RichardBG]

Hello Nate 152,

Well - the last 5 days there has been no further keyboard disconnections - whatever it was I did to cure it !! Previously it would disconnect several times in a day. But not now. Must have been something to do with the USB connections - I just moved some around and put the keyboard into a standard USB port using the adaptor supplied with the keyboard whereas before it had been in a motherboard C type USB socket. Fingers crossed - looks like it is OK now - for whatever reason.

And yes - to Prophet - I really like the tactile feel of the Claymore II keys. There's no key wobble like there was on the previous Corsair K95 Platinum keyboard I used to have.

Anyway - hopefully - my keyboard disconnect issues have gone away for good !! 🙂

Regards,

Richard

[Nate152]

Awesome,

Thank you for reporting and providing your solution.