ASUS ROG AZOTH - FIrmware update - Encountered error trying to identify firmware error

[aloper]

Just received the Asus Azoth and I can't update the firmware. Fully up to date Armoury Crate. I have the keyboard connected directly via USB, and in USB mode. I've also connected the dongle. Once I click update, I get the error "Encountered error trying to identify firmware version. Please reconnect device and click "check for updates" and try again. I've fully uninstalled armoury crate and reinstalled. Same error. Removed the Azoth driver from device manager and rebooted. After the driver re-installed, I tried the update again and it failed with the same message...

Installed Armoury Crate on a different computer and am getting the same error message. For reference, the keyboard is on version 3.00.21 and it's showing 3.00.24 as available. 

How do you get this properly updated???? And no, I will not re-install Windows to get a keyboard's firmware updated...

[Nate152]

Hello,

To update your ROG Azoth in Armoury Crate:

1) Connect the cable to your ROG Azoth and laptop.

2) Connect the wireless dongle to your laptop.

3) Set the wireless switch on the ROG Azoth to wired mode (switch set to the center position).

4) Try the update in Armoury Crate.