03-23-2023 06:10 AM
Hello everybody,
I bought a Rog Azoth, the keyboard build quality is awesome 😲 but it seems i can t do anything with it to configure it with that wonderfull Armoury Crate Software.
My Setup :
Motherboard Gygabyte Aorus X570 Elite Updated Bios F38a
CPU Ryzen 9 5900X
Ram 4x8 DDR4 Trident Neo Z
NVME Kingston Fury Renegade PCie Gen 4
Graphic card RTX 3090
First install was on my existing Windows 11. Uninstalled all previous devices drivers then installed Armoury Crate --> Keyboard tab went Error 2006. Tried to uninstall AC with Asus Tool --> Reinstall --> Error 2006 Still.
I watched forum and this was said to install on a fresh install of Windows 11. Did it even if it s unbelievable to have to reinstall an OS for keyboard software...
Fresh Install
All drivers are up to date
No Gigabyte software or bloatware installed just plain simple drivers
Updated Nvidia drivers
Installation of Armoury Crate also done without the keyboard --> OK
Plugging in ROG Keris Mouse--> OK detected and able to setup it in AC
Plugging Rog Azoth --> AC ask for Framework Keyboard update --> Update done and restart--> Error 2006 on the Keyboard device running in circle each time i try to setup it
Reset of the keyboard (FN+ESC) --> Success but still error 2006
Second Fresh Install
Same as above but everything plugged from start to finish with the 2 wireless dongle --> Error 2006 on the Azoth
Third Fresh Install
Same as above but plugged in USB C in wired mode --> Error 2006 on the Azoth
My App diag :
Item Version
---- -------
Armoury Crate UWP App 5.4.10.0
ROG Live Service 2.0.6.0
Aura Service (Lighting Service) 3.06.20
Armoury Crate lite service 5.4.10
Aura Wallpaper Service Non installée
ASUS AURA Extension Card HAL 1.1.0.18
ASUS Keyboard HAL 1.2.23.0
ASUS Mouse HAL 1.2.0.58
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0
If anyone found a workaroud.... because i think i ve done more than my share to try to troubleshout the problem 😅
That s crazy such a good hardware with such a whimsical software. 🙄
Solved! Go to Solution.
03-28-2023 12:04 AM
Welcome to our club, we are all waiting :
04-19-2023 01:25 AM
Was your issue also resolved in the end?
03-28-2023 07:13 AM
New Azoth Firmware posted today : 3.2.1.2 on 03/28/2023
Didn t solve the access problem in AC but new message :
In English :
Sorry an error occurred on the device page. The app will now reload the page.
03-28-2023 07:19 AM
Ok, since you're getting an error after the update, try using the Armoury Crate uninstall tool and reinstall.
In the link below select your operating system, click "Show all" in blue, the uninstall tool is the third download.
Armoury Crate - Support (asus.com)
Once uninstalled, install version 3.2.5.2 (first download), Armoury Crate will automatically update to 5.4.10.0, then head to the update center and check for updates. You may need to restart a time or two.
How does it go after using the Armoury Crate uninstall tool and reinstalling?
03-28-2023 07:51 AM
Uninstall Reinstall Didn't solve the problem... 🙄
Dont make me do another fresh install plz 😫
03-28-2023 08:06 AM - edited 03-28-2023 08:09 AM
Ok, I won't have you reinstall windows.
What I will do though is have you fill out this google form and attach a log to it.
To generate a log in Armoury Crate, click Settings, click About tab.
Google form - https://forms.gle/XxRgZ2fQtdchFS8VA
Once the form is filled out and the log is attached, click Submit.
03-28-2023 08:47 AM
And because i m a good soldier, i have even done another fresh Windows 11 install after this update... 😑
Still, the problem remain the same as my last post with :
Sorry an error occurred on the device page. The app will now reload the page.
Difference now, it s taking either ages to load this message or instant...
I hope Asus Rog will reward me pretty well with all that testing for their dev team 🤣
03-28-2023 08:53 AM
Form Sent @Nate152
03-28-2023 09:01 AM
Thank you,
Hang in there while they investigate the logs.
03-29-2023 09:31 PM - edited 03-29-2023 09:40 PM
Hey Nate152
I'm having the same problem as everyone and would like to submit my logs.
I've done multiple fresh Windows 11 N installs, deleted the partitions before each install, to no avail.