03-23-2023 06:10 AM
Hello everybody,
I bought a Rog Azoth, the keyboard build quality is awesome 😲 but it seems i can t do anything with it to configure it with that wonderfull Armoury Crate Software.
My Setup :
Motherboard Gygabyte Aorus X570 Elite Updated Bios F38a
CPU Ryzen 9 5900X
Ram 4x8 DDR4 Trident Neo Z
NVME Kingston Fury Renegade PCie Gen 4
Graphic card RTX 3090
First install was on my existing Windows 11. Uninstalled all previous devices drivers then installed Armoury Crate --> Keyboard tab went Error 2006. Tried to uninstall AC with Asus Tool --> Reinstall --> Error 2006 Still.
I watched forum and this was said to install on a fresh install of Windows 11. Did it even if it s unbelievable to have to reinstall an OS for keyboard software...
Fresh Install
All drivers are up to date
No Gigabyte software or bloatware installed just plain simple drivers
Updated Nvidia drivers
Installation of Armoury Crate also done without the keyboard --> OK
Plugging in ROG Keris Mouse--> OK detected and able to setup it in AC
Plugging Rog Azoth --> AC ask for Framework Keyboard update --> Update done and restart--> Error 2006 on the Keyboard device running in circle each time i try to setup it
Reset of the keyboard (FN+ESC) --> Success but still error 2006
Second Fresh Install
Same as above but everything plugged from start to finish with the 2 wireless dongle --> Error 2006 on the Azoth
Third Fresh Install
Same as above but plugged in USB C in wired mode --> Error 2006 on the Azoth
My App diag :
Item Version
---- -------
Armoury Crate UWP App 5.4.10.0
ROG Live Service 2.0.6.0
Aura Service (Lighting Service) 3.06.20
Armoury Crate lite service 5.4.10
Aura Wallpaper Service Non installée
ASUS AURA Extension Card HAL 1.1.0.18
ASUS Keyboard HAL 1.2.23.0
ASUS Mouse HAL 1.2.0.58
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0
If anyone found a workaroud.... because i think i ve done more than my share to try to troubleshout the problem 😅
That s crazy such a good hardware with such a whimsical software. 🙄
Solved! Go to Solution.
03-30-2023 12:16 AM
Try again now.
A patch as being push for 2005/2006 error. mainly for the azoth but apply to all compatible AC keyboards
03-23-2023 06:38 AM - edited 03-23-2023 06:41 AM
Hello Amiddaru,
So, you keep getting the firmware update with the 2006 error?
Try connecting the usb-c cable and the wireless dongle to usb ports on your pc, set the wireless switch on the ROG Azoth to wireless and try the update.
If it doesn't work, try the switch in wired mode.
How does it go?
03-23-2023 06:40 AM
Tried that also and doesn t work 😓
03-23-2023 07:05 AM
Ok, if you did a full windows reinstall (not the upgrade), usually a windows reinstall will fix all problems.
Some things to try.
1) Check Device Manager for any missing drivers, missing drivers will show with a yellow triangle. If there are any please list them.
2) Try uninstalling your ROG Azoth from Device Manager and reboot.
3) Run the windows keyboard troubleshooter.
4) Open Command Prompt and type in sfc /scannow, if there are any problems with windows it should automatically fix them.
Does any of this help?
03-23-2023 07:53 AM
I know how to handle drivers 😉, but i didn t check if there was some new orphan drivers after i installed AC. I will check that. Btw the keyboard act normaly besides not being able to be set up on Armoury Crate.
Will try 2/3/4 in 3 hours and keep you posted.
03-23-2023 08:08 AM
All right,
This sounds promising that your keyboard works normally outside of Armoury Crate.
Make sure when updating, the cable and wireless dongle are connected to pc usb ports.
03-23-2023 08:16 AM
Another thing is that i ran into a Program folder with the Asus Keyboard SDK Framework logs (severals) and each time i tried to access on ARMOURY CRATE a new log with Error 500 or 503 (like unreachable) was posted in that log. Don t know if this has something to do with the error 2006.
03-23-2023 10:16 AM - edited 03-23-2023 10:40 AM
Thank you for that.
It's sounding like there is some sort of issue with Armoury Crate.
Try using the Armoury Crate uninstall tool once more. Click the link below and select your operating system, click "Show all" in blue, the uninstall tool is the third download.
Armoury Crate - Support (asus.com)
Once uninstalled, install version 3.2.5.2 (first download), Armoury Crate will update automatically to 5.4.10.0, then head to the update center and check for updates.
You can let your ROG Azoth and wireless dongle connected to your pc with the switch set to wireless during the uninstall and reinstall.
This works for me and I'm having no issues with the ROG Azoth.
03-23-2023 10:46 AM
Thx Nate but yesterday i gave doine this numerous time without any results.
What you wanted me to try :
1) Check Device Manager for any missing drivers, missing drivers will show with a yellow triangle. If there are any please list them.
Everything if fine and sorted well. But ROG AZOTH doesn t appear as ROG AZOTH where KERIS Mouse appear as Keris Mouse. The keyboard appear as Keyboard Device PIH like 2 others devices like that (i only have one keyboard plugged ofc and Dongle is on a dedicated usb plug not a hub)
2) Try uninstalling your ROG Azoth from Device Manager and reboot.
Uninstalled every Keyboard Device PIH , keyboard stopped working, reboot, work again but still 2006
3) Run the windows keyboard troubleshooter.
Everything is fine, no error but no result
4) Open Command Prompt and type in sfc /scannow, if there are any problems with windows it should automatically fix them.
Done, no result
What i ve told you earlier, here is what i have precisely in C:\ProgramData\ASUS\ARMOURY CRATE Diagnosis\Framework\Service.02.2023-03-23
[2023/03/23 18:29:00.495][ERROR] [E][Keyboard_deviceInfo] getDeviceInfo error: Error: Request failed with status code 500.
[2023/03/23 18:29:13.308][ERROR] [E][KeyboardRouter_initialize] error: Error: Request failed with status code 500.
[2023/03/23 18:29:13.308][ERROR] [E][KeyboardRouter_initialize] error: 1003
Doesn t look well... 😐
Is there a way to FORCE a firmware update even if AC doesn t ask for it?
03-23-2023 10:55 AM - edited 03-23-2023 11:33 AM
I just had an update for the ROG Azoth, try using the uninstall tool and install version 3.2.5.2.
To confirm, you want the switch set to wired mode when updating.
Make sure the cable and wireless dongle are connected directly to pc usb ports.