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ROG Delta S Animate not working (RESOLVED)

Dimpy
Level 7
Headphones are not working after few days. In system they are shown as ESS USB Audio instead of their name. Stop/play button is still working, but there is no sound. Microphone, sound regulation and matrix are not working. Also headphones are not detected by Armoury Crate. How can I solve this problem?
698 Views
25 REPLIES 25

MasterC
Community Admin
Community Admin
Please check your inbox, a fix has been sent.

Dimpy wrote:
Headphones are not working after few days. In system they are shown as ESS USB Audio instead of their name. Stop/play button is still working, but there is no sound. Microphone, sound regulation and matrix are not working. Also headphones are not detected by Armoury Crate. How can I solve this problem?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MASTERC@ROG Thank you very much! You really helped. Headset is working now.

Dimpy wrote:
MASTERC@ROG Thank you very much! You really helped. Headset is working now.



i had the same issue, sent the headphones to asus and got a brand new one. after a week new one went all black and showing ess audio and not working at all. can you let me know the solution you've got to fix yours ?

thanks in advance.

same thing here did you ever get a fix?

MasterC@ROG wrote:
Please check your inbox, a fix has been sent.


Hi,

I have the same issue.

Can you send me a fix about this issue as well ?

Please

MasterC@ROG wrote:
Please check your inbox, a fix has been sent.


Hi,

I have the same problem with my Delta S Animate.

i need help please.

i have same issue and this is the 2nd headset after an rma now out of warranty and ive barely gotten to use this headset. this is insane. if you have a fix please send it to me

Nate152
Moderator

MasterC
Community Admin
Community Admin
Everyone here got their issue resolved, if anyone else, the solution will be up on the support site soon, until then - feel free to PM me directly.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC
Community Admin
Community Admin
Please find the updated firmware on the support page:
https://rog.asus.com/me-en/headsets-audio/headsets/usb-headsets/rog-delta-s-animate-model/helpdesk_b...
96308
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin