I bought ROG Cetra True Wireless today, and after unpacking right earbud is entirely off. No indicator at all, it is not charging in the case and everything tells me that it is death. Did someone else have the same issue and maybe there is a fix?
I tried almost everything including disconnecting them from the phone and connecting again, and factory reset (but I cannot reset the right earbud cause it is not working, and the touch panel doesn't do anything).
When putting to a case, the case blinks for a second and that's it.
The left earbud works perfectly
Sorry for the delay in reply!
If there's nothing physically blocking the charging pins and you can't factory reset using the instructions (see instructions here: https://rog.asus.com/support/FAQ/1048517#a4), there may be an issue with the hardware itself, so it might be worth getting an exchange through the retailer you bought the Cetra from, or contact customer service for a solution.