ROG Centurion replacement problems.

[Shevvie]

Hi everybody,

I've noticed a few users on here that were having the Centurion headset replaced due to the faulty microphones and then having further issues during the replacement procedure. So my idea is to try and make a list of people that are having problems that I'll try to keep updated so either MasterC or somebody else from Asus can try and help us out.

These issues being (so far):

• Asus (James Asus UK) Telling users to pack EVERYTHING that the headset came with back into the box that was then collected by DHL. After you received your headset back you're now left without an Audio Station (AMP including all cables), Spare Ear cushions and Stand. Rendering the replacement useless.
  
• Not Receiving the headset back at all
  
• New Headset Serial number not meaning anything to support - I've been told it's wrong and I've even sent a photo as proof!
  
• Replacement headset (although improved) still having some issues around 50hz - https://i.imgur.com/dTsOslq.png
  

List of people having an issue and the problem they have:

Kebrak - Has received two headsets for some reason, no AMP (not sure about ear cushions or stand?)
Pe3ball - Has defective headset and is still waiting to hear from Asus after giving details.
Sebastian1989101 - Has received a replacement and although improved there is noise at 50hz as seen here https://i.imgur.com/dTsOslq.png.

If I haven't included you make a post and I'll add your name and issue.

[Pr0reaper]

Hey,

No emails in my mailbox, No phone call.

Checked Spam also, nothing there.

[toretobcnn]

Here in Barcelona, ​​nobody has contacted me for anything, neither mail nor phone.

[MasterC]

toretobcnn wrote:
Here in Barcelona, ​​nobody has contacted me for anything, neither mail nor phone.

Hi toretobcnn,

We are working as fast as we can, please allow a little more time for us to process your case. Your case is relatively new - just over a week.

[Guyvergamingtv]

Well finally got the rest of the stuff today. Why an ordeal for a simple replacement. Will test the mic over the weekend and put up a new review, working nights atm so might be Sunday before video is done. Fingers crossed everyone else gets sorted, I will not leave though as want to see till the end.

[poo417]

Four weeks and still no contact regarding my missing parts.*

[MasterC]

poo417 wrote:
Four weeks and still no contact regarding my missing parts.*

Hi poo417 and av47ar,

I have reminded our UK team the urgency of your cases, please keep in mind it is the weekend. Thanks for your patience.

[Pr0reaper]

Been waiting for 1 month, 29 days since i first messaged about my headset.

Still no contact....

Give me a name and a number for the person in the UK managing this and ill be happy to pester them myself.

Thanks!

[poo417]

Finally got my stuff back. When I say my stuff its clearly not. The box has been used to play football with and has DHL label and a postage label on the retail boxing. There is also no stand in the box. To be fair the stand is as much use a chocolate fire gaurd. The mic is much better but still crap for a £250 headset. I have been told that my USB mic still sounds better better from 18" away. Great when a £8 10 year old usb mic sounds better. Sound quality wise still good but sounds best with the software uninstalled. Most of the different settings just introduces distortion. ANC still does nothing but switched off to be safe. I am comparing them to a £800 set on in ears so maybe thats not fair on them. I just like the sound with the standard windows install driver.

I suspect these will be replaced soon and sent to the hydraulic press channel to meet their maker. It will be the last ROG item I ever buy. This has taken months to sort and many months before that of excuses about updates and firmwares when clearly the mic was never tested. I just bought my son gaming laptop for xmas. Went for an acer predator and not a rog or strix laptop. £1300 is not being given to a company that clearly could not organise a piss up in a brewrey and treat their paying customers as free testers for beta products.

[Guyvergamingtv]

ok so who is still waiting to receive all their gear back?

[toretobcnn]

For example, last week they took their helmets and they have me with nothing waiting to receive something.