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Replacement Headset Import Tax Duty?

Gaz936
Level 8
First of all, thank you to ASUS for the new headset, this is really appreciated.

But secondly, many users, not only here in the UK, but also overseas are now it seems going to be stung by an import tax duty. Mine in the UK for example is £17.

How does ASUS propose to reimburse that?

It's one thing to end up with a product that was not fit for purpose, but then to have to pay more to actually have the replacement isn't what one would expect.

I would like to know ASUS's comments on this please?
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How many weeks does it usually take for dhl to contact you?