08-26-2017
10:25 AM
- last edited on
03-05-2024
09:49 PM
by
ROGBot
08-28-2017 08:50 PM
08-29-2017 07:34 AM
08-29-2017 07:08 PM
08-29-2017 07:24 PM
Bill@ASUS wrote:
Hello nemesyssoft
Thank you for your explanation. Can you upload to a cloud storage like Dropbox or Google Drive and send me the link?
Also, have you tried using it on a Windows? Does the issue still appear? By doing this, we can rule out the fact that the headset itself may be malfunctioning or it has compatibility issues with MAC and I'll report this to our team, thank you
08-30-2017 06:19 AM
Bill@ASUS wrote:
Hello nemesyssoft
Please reinstall or update your USB driver
Also, what's your model or year of your Macbook Pro?
Did you connect both USB to the system?
Thank you
08-30-2017 08:42 PM
09-02-2017 11:32 AM
09-03-2017 08:26 PM
nemesyssoft wrote:
Hello.
I did try plugging the 2 USB connectors to my hub (the splitter is not long enough to reach each side of my laptop. My laptop has 2 USB ports, one on each side). There was no difference, the distortion was still present.
I connected the headset to another Mac, a MacBook Pro 17" from early 2011. Same result. After a few minutes of listening, the distortion starts and then covers the music.
I think there might be something in the firmware that communicates to the Mac some invalid information. The USB ports should be standard so I can't imagine that they are not providing the correct current to the devices. I also have many other USB devices, including a Turtle Beach PX21 headset and I never had any problem with any other devices.*