Centruion 7.1 update?

[Krystvark]

FIX THIS I bought 300e headphones and the dont work correctly, because of some software issue?!?!?! Im contacting the consumer agent about this Crystal clear mic and 7.1 gaming

https://www.kkv.fi/en/facts-and-advice/defects-and-delays/defective-goods/

2nd part.

the product does not correspond with the information provided in advance

On asus page:

ASUS ROG Centurion True 7.1 Surround Sound Gaming Headset for PC/Console with USB control box

True 7.1 surround sound featuring 10 discrete drivers for fully immersive audio while gaming
Flexible unidirectional digital microphone optimizes sound quality for crystal-clear voice reproduction and minimal background noise pickup
Plug-and-play USB control box provides effective environmental noise cancellation, four game-audio profiles, headphone amplifier and switch-operated speaker output jack with dedicated volume controls for each audio channel
Designed for ultimate comfort with breathable, interchangeable ear cushions and an optimized clamping force
ASUS exclusive Sonic Studio interface delivers intuitive controls for equalization and 7.1 surround speaker level-balancing

[tai50cent]

They won't hear any our complain about they product because they get enough money from this overprice product. no one from admin care this topic anymore . god bless them

[MasterC]

Krystvark wrote:
FIX THISI bought 300e headphones and the dont work correctly, because of some software issue?!?!?! Im contacting the consumer agent about this Crystal clear mic and 7.1 gaming

https://www.kkv.fi/en/facts-and-advice/defects-and-delays/defective-goods/

2nd part.

the product does not correspond with the information provided in advance

On asus page:

ASUS ROG Centurion True 7.1 Surround Sound Gaming Headset for PC/Console with USB control box

True 7.1 surround sound featuring 10 discrete drivers for fully immersive audio while gaming
Flexible unidirectional digital microphone optimizes sound quality for crystal-clear voice reproduction and minimal background noise pickup
Plug-and-play USB control box provides effective environmental noise cancellation, four game-audio profiles, headphone amplifier and switch-operated speaker output jack with dedicated volume controls for each audio channel
Designed for ultimate comfort with breathable, interchangeable ear cushions and an optimized clamping force
ASUS exclusive Sonic Studio interface delivers intuitive controls for equalization and 7.1 surround speaker level-balancing

Hi Krystvark,

Can you elaborate on the issue you're having? Have you tried to send it to customer service already?

[Krystvark]

MasterC@ASUS wrote:
Hi Krystvark,

Can you elaborate on the issue you're having? Have you tried to send it to customer service already?

Well its the same thing that everyone else on this forum is complaining about. back speakers dont activate subwoofer. mic is bad. so if you have fix for these things i would love to get it...

[Raja]

While we understand your frustration, just making a note to keep posts clean of expletives. It is against forum rules. Any further posts of this nature will be removed. Your current posts will be edited.

[Krystvark]

Raja@ASUS wrote:
While we understand your frustration, just making a note to keep posts clean of expletives. It is against forum rules. Any further posts of this nature will be removed. Your current posts will be edited.

Just fix the issue...

[morph_]

Raja - whats happening regarding the 2.0 beta driver issue? Its been a couple months now nearly.

[MasterC]

morph. wrote:
Raja - whats happening regarding the 2.0 beta driver issue? Its been a couple months now nearly.

Hi morph,

The microphone issue will be fixed via hardware for units affected. It will not be resolved via software.

[morph_]

MasterC@ASUS wrote:
Hi morph,

The microphone issue will be fixed via hardware for units affected. It will not be resolved via software.

Thanks MasterC - I already have a replacement headphone unit and can confirm it resolves that issue.

What i'm referring to is the echo / bass boomy 2.0 stereo mode sound that was reported with the new Beta firmware.

It resolved the 7.1 sound issues but 2.0 has been impacted since. I believe the thread for the centurion beta driver has the information.

https://rog.asus.com/forum/showthread.php?95885-Beta-FW-testing-for-Centurion-7-1&p=672956&viewfull=...

This was reported fairly early on and was awknowledged (July 9th) but have had 0 information on it being addressed by the devs.

[MasterC]

Thanks for confirming that the mic is resolved. For the sound modes, we'll certainly look into it.