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ASUS ROG Centurion Headset Update?

Gaz936
Level 8
Good day Bahz...

Would it be possible for you to give us all an update on the situation with the Centurion headset?

How did your testing go and have the engineering team made any head way?

Many thanks...

Gaz
43,051 Views
82 REPLIES 82

Yes i understand that now,

But when i was contacted by the support, they did not informed me that.
And now they have my Amp piece. So i am just asking for the return of it. No feedback until now.

morph. wrote:
You were only supposed to return the headset, nothing else.


I'm in the same situation with no Audio Station. I was specifically told to put everything back in the box, the AsusUK guy even mentioned the stand and the audio station so I did that and I now have my new headset with no way to use it. lol. It just sounds like miscommunication to be honest, it happens, I just hope I can get the audio station and some fabric ear cushions sent out to me in a timely manner. I'm not overly fussed about the stand.

Yap,

Same instructions given by Asus UK, I have sent the whole Box, i even asked that if they needed the Stand, cause the Stand had fell from the desk it was cracked.
And they said, no problem, we dont need the stand.
Just the Stand was cracked, headphones and amp where completely mint. And now i have no feedback here, and Asus Portugal basically said we have no knowledge contact the Forum.
I have had several asus products in my life, Motherboards, graphic cards, 2 Gaming Laptops and fortunely never need any kind of assistance.
First time i have some kind of issue i am without my Headphones of 269 Euros for more 2 months.
I praise Asus for trying to fix a problem with the headphones, since problems with products can happen with any brand.
But now with no feedback, this is not looking good.

Guyvergamingtv
Level 7
Ye I'm the same, sent the lot as instructed. Still had nothing back so I'm out the headset and £290 trying to get answers but not having much lick atm. Not great customer support so far, started off well then seems to have gone down hill after the headset was picked up. No info what so ever.

Guyvergamingtv wrote:
Ye I'm the same, sent the lot as instructed. Still had nothing back so I'm out the headset and £290 trying to get answers but not having much lick atm. Not great customer support so far, started off well then seems to have gone down hill after the headset was picked up. No info what so ever.


Guy, check with the customs, my headset was stuck there a bit since they come from China.
Just beware if you send the amp also, it will arrive without it for sure.

not even had word it has been sent yet, last i heard asus UK rang me and said they didnt receive the old one back, i told hi it was collected the day after he had arranged and said he would look into it. that was the last i heard. i was told to send the lot back so i want the lot back, Asus can send the rest separate i dont care, but i payed for the whole package and thats what i am expecting back. still no word from MasterC either. this is getting stupid now. the lack of information is beyond a joke. i have been patient but my patients are running out very fast. this will not go down well on the next review, specially is the mic is still crap lol. i want inof and a contact i can get in touch with to see what the hell is going on.

Kebrak wrote:
Guy, check with the customs, my headset was stuck there a bit since they come from China.
Just beware if you send the amp also, it will arrive without it for sure.

Guyvergamingtv wrote:
not even had word it has been sent yet, last i heard asus UK rang me and said they didnt receive the old one back, i told hi it was collected the day after he had arranged and said he would look into it. that was the last i heard. i was told to send the lot back so i want the lot back, Asus can send the rest separate i dont care, but i payed for the whole package and thats what i am expecting back. still no word from MasterC either. this is getting stupid now. the lack of information is beyond a joke. i have been patient but my patients are running out very fast. this will not go down well on the next review, specially is the mic is still crap lol. i want inof and a contact i can get in touch with to see what the hell is going on.


Did you send the amp aswell?

Asus Sweden called me. Told me they would send me everything, was waiting for a shipping label. Today the sent a courier..ofc I didnt have the box with me.

yup, boxed it up as new and sent everything. so that is what is im expecting back. the or the £290 i payed for it. one or the other will do at this point as not happy with the hassle this has caused to get a simple replacement.

Bruc3 wrote:
Did you send the amp aswell?

Asus Sweden called me. Told me they would send me everything, was waiting for a shipping label. Today the sent a courier..ofc I didnt have the box with me.

Guys,

I have another update, today another Box arrived by DHL, and surprise surprise ....
Another pair of Headphones.... I now have 2 pairs of headphones and no amp.. And no feedback from anyone.

This should be funny if it wasnt tragic

Kebrak wrote:
Guys,

I have another update, today another Box arrived by DHL, and surprise surprise ....
Another pair of Headphones.... I now have 2 pairs of headphones and no amp.. And no feedback from anyone.

This should be funny if it wasnt tragic


I have no words....