ASUS ROG Centurion Headset Update?

[Gaz936]

Good day Bahz...

Would it be possible for you to give us all an update on the situation with the Centurion headset?

How did your testing go and have the engineering team made any head way?

Many thanks...

Gaz

[Kebrak]

Yap I delivered mine and i am still waiting for the Replacement.

Any News regarding this issue ?

[morph_]

After a couple of follow-ups I finally got my replacement headset;

My headset was picked up by a courier on the 29th of September...
My replacement headset finally came on the 20th of October.
Total turn around was about 21 days a long time to be without a headset luckily I still had my old pair.

I guess the most disappointing thing of this whole process was the duration it took... I got a DHL notification that it was being sent on the 18th of October and it only took 3 days for it to be delivered. However it took 20 days before any action was done from what I saw in my end & it required me chasing it up a few times e-mail / phone calls etc...

The result was I finally got the headset.. and can confirm the mic clarity has improved and is definitely clearer.



MasterC@Asus - How long till we can expect a revised firmware / driver for the centurion its been some time since the beta driver and feedback regarding echo and what not for 2.0 mode? Thanks.

[Guyvergamingtv]

they took my headset on the 26th of sept i think it was and still not had my replacement. may have to start asking questions.

[8ball1986]

I still try to get a call for replaceent but my Phone number is not on that list and bahz is not answering. Is anybody there ?

[xeromist]

8ball1986 wrote:
I still try to get a call for replaceent but my Phone number is not on that list and bahz is not answering. Is anybody there ?

Bahz is no longer working for ASUS. Contact MasterC@ASUS for any issues Bahz was handling.

[Valle]

8ball1986 wrote:
I still try to get a call for replaceent but my Phone number is not on that list and bahz is not answering. Is anybody there ?

where can you see that list?

[Kebrak]

Guys i need some help please.

After i asked for a replace of the headset, throught here to Baz, someone form Asus contacted me, and said i had to send mine, and i asked should i sent with everything, they replied me yes.
Ok perfect, now the issue is i sent everything to them including the device that little console that conects to the computer.
i have received the new headset today and no Console comes with it. so i have a headphone that i cannot use.
Do you know Who can i contact to solve this situation, since as it seems Baz no longer works here ?

[xeromist]

Kebrak wrote:
Guys i need some help please.

After i asked for a replace of the headset, throught here to Baz, someone form Asus contacted me, and said i had to send mine, and i asked should i sent with everything, they replied me yes.
Ok perfect, now the issue is i sent everything to them including the device that little console that conects to the computer.
i have received the new headset today and no Console comes with it. so i have a headphone that i cannot use.
Do you know Who can i contact to solve this situation, since as it seems Baz no longer works here ?

Local support would be the first and best step. I don't know if anyone else is handling the Centurion exchanges so for now just keep trying MasterC if your local support won't correct the issue. I'll let you know if I hear any different but it's likely ASUS would post it in this area if anything changes.

[Kebrak]

I have contacted both local support and here, still waiting for reply.

[morph_]

You were only supposed to return the headset, nothing else.