07-27-2017 04:23 AM
10-04-2017 09:40 AM
10-04-2017 11:28 AM
My first message to Bahz was July 29. Bahz has repeatedly thrown the auto response. You will be contacted within a weeks time.... That is now about 8 weeks time ago, and I for one am quite frustrated with Asus.
At first this seemed like a perfect solution and well managed customer service by ASUS. Now I just wish I had done the RMA with my retailer, got a refund and looked elsewhere.
This truely tars my previous positive experiences with ASUS premium products.
10-07-2017 05:36 PM
I am looking forward to the withdrawal from September 2nd, the day I sent the data as requested .....
I solicited several times and every time I was promised the following week ....
I think I have had a lot of patience, it is an unacceptable behavior for a premium product ......
I'm very disappointed with how Asus treats its customers
10-05-2017 12:53 AM
10-07-2017 05:31 PM
I have escalated each case to our audio team where I received a PM from you regarding not getting a call from the service team but unfortunately it appears that local service resources are limited and the list has become a lot longer than they originally predicted. Today is my last day on the ROG forum as an ASUS employee, for future support please contact MasterC@ASUS and he will further assist you. I apologize for the inconvenience caused and hope that our audio team can work out the issues with the service team and have them contact all pending users on the list as soon as possible.
10-11-2017 09:40 PM
10-14-2017 11:05 AM
10-16-2017 06:14 AM
10-16-2017 12:13 PM