ASUS ROG Centurion Headset Update?

[Gaz936]

Good day Bahz...

Would it be possible for you to give us all an update on the situation with the Centurion headset?

How did your testing go and have the engineering team made any head way?

Many thanks...

Gaz

[Filodream]

What did you receive exactly?
Just a new headset, or an entire new kit (with another amp-base)?
Thanks.

[Bahz]

It's supposed to be headset only and our customer service team will arrange to collect back the old headset

[lazoli]

My headset will be here tomorrow. Should I return it or just wait for the software based fix? Please need help.

[Bahz]

lazoli wrote:
My headset will be here tomorrow. Should I return it or just wait for the software based fix? Please need help.

If you just purchased the headset recently and you're worried about this issue then I would recommend to return it for refund and wait about 2 months (to be safe) as the stock in the market is refreshed before purchasing again.

[lazoli]

Bahz wrote:
If you just purchased the headset recently and you're worried about this issue then I would recommend to return it for refund and wait about 2 months (to be safe) as the stock in the market is refreshed before purchasing again.

Yes, it'll be delivered tomorrow. If I only knew before I placed the order 😞 I'll send it back and and wait. Thank you.*

PS: Sent you a pm if you can give me a quick answer for some other question I have. *

[Bahz]

I wanted to give an update for everyone that we're supposed to collect back the headsets first before we ship out the replacements. The first batch that was sent out was done backwards where the replacement was shipped out to customers then our service team contacted customers to collect back the headset. I noted this to our audio team after the first customer confirmed he received the headset but is still holding on to his previous headset. Unfortunately we can't offer this method which is more so like advanced RMA, but unfortunately this can't be done so we're correcting the process and will require you to send back the unit first before we can direct ship the replacement to you.

Thanks for your understanding.

[Valle]

Bahz wrote:
I wanted to give an update for everyone that we're supposed to collect back the headsets first before we ship out the replacements. The first batch that was sent out was done backwards where the replacement was shipped out to customers then our service team contacted customers to collect back the headset. I noted this to our audio team after the first customer confirmed he received the headset but is still holding on to his previous headset. Unfortunately we can't offer this method which is more so like advanced RMA, but unfortunately this can't be done so we're correcting the process and will require you to send back the unit first before we can direct ship the replacement to you.

Thanks for your understanding.

will you be sending out boxes with a slip ready for us to send in the old headset?

[Bahz]

Valle wrote:
will you be sending out boxes with a slip ready for us to send in the old headset?

I believe they will only arrange time to pick up the headset but if you need a box then you need to check with DHL to see if they can provide you with one.

[Bruc3]

Bahz wrote:
I wanted to give an update for everyone that we're supposed to collect back the headsets first before we ship out the replacements. The first batch that was sent out was done backwards where the replacement was shipped out to customers then our service team contacted customers to collect back the headset. I noted this to our audio team after the first customer confirmed he received the headset but is still holding on to his previous headset. Unfortunately we can't offer this method which is more so like advanced RMA, but unfortunately this can't be done so we're correcting the process and will require you to send back the unit first before we can direct ship the replacement to you.

Thanks for your understanding.

That's not good. Now we'll be headset-less for how long? A week? a few days?


Sidequestion;
Do you just need the headset itself or do you need the box, soundcard etc. ?

[Bahz]

The process to collect back the headset will take only 1-2 days and the replacement also take a few days only because it's shipped out by DHL express. They will provide full instructions on what to ship back, from what I know it's only the headset itself without the control box.