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Where can I find my code of BlackMyth?

zH9527
Level 7

I have followed the instruction steps to register my ROG STRIX 4080 Super White OC., and the page said Success. BUT I GOT NO ANY OF THE BUNDLE CODE. I mean your website said the code will show on the screen but I got nothing yet. I tried to do it again, but it said my graphic card had been registered for this event.  SO WHERE IS MY BUNDLE CODE?

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1 ACCEPTED SOLUTION

Accepted Solutions

Aureliannn_ROG
Customer Service Agent

Hi @zH9527 ,

Thank you for contacting us regarding the issue with the code of the game "Black Myth.".

We recommend you first refer to the "REDEEM YOUR GAME CODE" steps in the following link and double-check that you have filled in all information correctly:

Fulfill Your Destiny – Get Black Myth: Wukong with select GeForce RTX 40 Series.* (asus.com)

If you have confirmed that the information is correct but the application status still shows "Pending", please send an email to ROG_Forum@asus.com with the following information:

  • Email subject: Game Bundle Redemption – Black Myth: Wukong
  • Your country/region of residence
  • Product serial number and PPID (For instructions on how to find your serial number and PPID, please refer to: How to find serial number and PPID? | Official Support | ASUS Global)
  • Purchase receipt download URL: Please upload your purchase receipt for the eligible graphics card to a cloud storage service (such as Dropbox, WeTransfer, ASUS WebStorage) and provide the download URL.

Please note:

  1. The receipt must clearly show the graphics card model, purchase date, and retailer information.
  2. Please ensure that the information you provide is complete and accurate so that we can process your request more quickly.

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

View solution in original post

2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @zH9527 ,

Thank you for contacting us regarding the issue with the code of the game "Black Myth.".

We recommend you first refer to the "REDEEM YOUR GAME CODE" steps in the following link and double-check that you have filled in all information correctly:

Fulfill Your Destiny – Get Black Myth: Wukong with select GeForce RTX 40 Series.* (asus.com)

If you have confirmed that the information is correct but the application status still shows "Pending", please send an email to ROG_Forum@asus.com with the following information:

  • Email subject: Game Bundle Redemption – Black Myth: Wukong
  • Your country/region of residence
  • Product serial number and PPID (For instructions on how to find your serial number and PPID, please refer to: How to find serial number and PPID? | Official Support | ASUS Global)
  • Purchase receipt download URL: Please upload your purchase receipt for the eligible graphics card to a cloud storage service (such as Dropbox, WeTransfer, ASUS WebStorage) and provide the download URL.

Please note:

  1. The receipt must clearly show the graphics card model, purchase date, and retailer information.
  2. Please ensure that the information you provide is complete and accurate so that we can process your request more quickly.

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

leggy1965
Level 8

Yea i have similar problem i sent 3 wrong emails then i finally found the correct number and sent it a few hours ago now i just waiting .