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Warranty transfer problem, already registered

Roghybrocky
Level 7

Hello, I have recently bought a second hand 3070ti rog strix with warranty upto end of 2025, however I can not register product since it’s already registered. I have the original invoice as provided by the seller and any other information needed. I would like this to be re-registered to me, how can I do this? 

thank you for your time 

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hello @Roghybrocky

according to the issue you encountered with product registration, we kindly request that you provide the following information in a private message so that we can assist you in removing the registered product from the account:

1. Product serial number
2. Email associated with the registration account
3. Photo of the purchase invoice/receipt and a screenshot of the page showing the product serial number linked to your account after logging in
Thank you very much.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.