Hi @Slaphead ,
due to the personal privacy of the product serial number and repair order number, we will mask the last three digits for you.
It seems that the product serial number provided might not be accurate.
Could you please send me a photo of the serial number on the product packaging in a private message?
Additionally, kindly provide the product serial number again to ensure accuracy.
We have previously sent you a private message, and you can check the private message section in the upper right corner.
Thank you.
Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
