07-05-2024 12:21 AM
I bought asus strix 4090 graphics card on march 2024 it worked good at that time but after 3months iam getting stuttering in every game when the card was new my temps were core 69c, memory 76c and hotspot below 83c at full 500watt load but now at same 500watt load card is reaching core 77c, memory 78c and hotspot 100c and in hwinfo it shows thermal limit 84c and i too saw when the gpu cross 84c hotspot the gpu core clock reduces from 2760mhz to 2755mhz.
I tried everything changed psu, Ram reinstalled fresh windows and tried windows 11, windows 10 my cpu is 13600k it is not the one causing stuttering because i have 6800xt gpu I tried with that gpu no stuttering in any game that i play but with 4090 getting so much stuttering also tried old nvida drives and latest drivers but still getting stuttering don’t know what to do should i rma or what.
”I used DDU and selected clean install when swapping gpu to test stuttering dont tell that amd drivers causing it i removed amd drives with Display Driver Uninstaller DDU”
07-16-2024 01:46 AM
Hi @Kayaba ,
based on the issue you're experiencing with the graphics card temperature rising, we recommend that you take the graphics card to a nearby official service center for an engineer to inspect its condition.
You can refer to the service center locations link provided below. Alternatively, you can also call your local customer service team for further assistance.
Official Support | ASUS Global
Official Support | ASUS Global
Thank you.
07-23-2024 04:52 AM
I sent the GPU for RMA and they scammed with a faulty flickering gpu check the video bellow
I contacted Service Centre Again that your replacement gpu is causing stuttering they are blaming that my system and display is the problem.
I tried with 2 different monitors, new HDMI and display port cables same flickering issue and i have another gpu with me so i tried with in there was no flickering it was clearly that the gpu i got replaced . you scammed me ASUS thank you