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RMA NIGHTMARE WITH 4070 ti

Siliticristia
Level 7

I've literally have been given no answers when asked about rma procedures in regards to my rog strix 4070 ti. almost 15+ calls and all ive been given is the same teleprompt response for the damaged card that they sent to me as a replacement for my original card. im not going to accept a damaged card for one that i literally cared for so much. I would expect someone stateside to please help me take care of this with a proper replacement for this hassle i've been having to deal with

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6 REPLIES 6

Aureliannn_ROG
Customer Service Agent

Hi @Siliticristia ,

we're sorry to hear that you're experiencing this issue. 

In order to further assist you, could you please provide more details about the problem you're encountering? 

This will help us better understand and provide a solution.

Additionally, you mentioned whether the issue still persists after receiving the repaired graphics card. We need to confirm this further. 

Could you please provide the product serial number via private messege to me so that we can investigate and assist you accordingly? 

Thank you for your cooperation and understanding.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

Im still dealing with the rma return process at this moment in time. If i receive the second card in worse condition then the first one you guys sent me then i will escalate further reaching out to you all. 

Hi @Siliticristia ,

thank you for reaching out to us with the update. 

If you have any further issues, please feel free to contact us. 

At the same time kindly send me a private message with the product serial number/RMA number, and a description of the issue you are experiencing.

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

Siliticristia
Level 7

I still haven't received any update with my rma at this time I'm hoping i don't have to wait another two weeks for my gpu. 

 

Siliticristia
Level 7

Second card sent came back in worse shape than the first one. the back bracket was bent and the whole card had flex in in it.

Hi @Siliticristia ,

we apologize for the inconvenience you have encountered. 

Could you please private message us the photos you received for our reference? 

Additionally, could you confirm if the graphics card is functioning properly during use?

We will promptly investigate and assist you. 

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.