01-06-2025 03:46 PM
Hi everyone, I'm writing in this section because I think the problem is caused by the video card, but I'm not sure.
Let's get to the problem.
New PC, built by me (it's not the first time).
Every time I turn on the PC, it loads the Bios without problems, Windows too, but instead of having the typical initial login screen, I find myself in this situation:
I have no way of doing anything other than forcing the shutdown.
I wait 10/15 seconds, turn it back on and everything works fine.
Even for hours/days in a row.
But if I turn it back on the next day, same screen and so on.
Do you have any idea what the problem could be?
PC SETUP:
MSI MAGB650 TOMAHAWK
RYZEN 9700X
32GB DDR5 6000mhz
ASUS TUF GAMING RX 7900 XTX
Toughpower GF3 1000W
KINGSTON FURY M.2 2TB
01-06-2025 11:53 PM
Hi @Baghe ,
Thank you for contacting us.
To troubleshoot the graphics card issue you're experiencing, we recommend trying the following steps:
Thank you.
01-07-2025 10:39 PM
Hi @Baghe ,
Thank you for providing the requested information!
Kindly confirm if the issue has been resolved after completing the test.
Should you require any further assistance, please do not hesitate to reach out to us. Thank you!
01-09-2025 01:54 AM
Some updates!
I started the PC using an HDMI cable and everything went smooth. I don't have another DP cable to check if something is wrong with the old one. As soon as I get one I will finish my testing. I really want to use DP and not HDMI.
But thanks for your support!
01-12-2025 07:29 PM
Hi @Baghe ,
Thank you for your response.
We're pleased to hear that everything is working smoothly when using the HDMI cable.
Based on your description, the issue might be caused by a damaged or faulty DisplayPort cable, or there may be an issue with the DisplayPort interface on the monitor.
If you wish to use the DP cable for connection, we recommend sending the monitor along with the cable to an official service center. The engineers will perform further diagnostics and assist with resolving the issue.
Thank you for your understanding and support!