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nvlddmkm crash after gaming - \Device\000000c9 Reset TDR occurred on GPUID:100

BluShirt77
Level 8

ROG STRIX 4090 - constantly crashes with event log error:

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000c9
Reset TDR occurred on GPUID:100

The message resource is present but the message was not found in the message table

 

This seems to be a pretty common issue.  One user said it may have to do with the PSU?

Any other resolutions to this?

Thanks.

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13 REPLIES 13

Aureliannn_ROG
Customer Service Agent

Hi @BluShirt77 ,

according to your question, have you confirmed that your graphics card driver is updated to the latest version?

Since when did you start noticing this issue?

Could you provide a screenshot of the error in the event logs for our reference?

If you suspect that the power supply unit (PSU) may be the issue, you can try replacing it with a higher-quality or higher-wattage PSU for cross-testing.

Have you tried disconnecting all external devices as a troubleshooting step?

Please provide the model of your device and the version of the graphics card driver. 

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

I have the Geforce RTX 4090.

This is most definitely a driver issue.  Based on other users in the forums this started with 537.58.  After running the cleanup tool and rebooting Windows installed driver 528.24 and I haven't had any crashes tonight.
 
NVidia needs to fix this problem.  It's not hardware, it's driver related.
 
Let me know if I can be of any assistance.

abdulhkeem
Level 8

This bug drove me nuts for the past year until last month i kept reading for days on reddit where i found the only fix is my GPU launch drivers and thank good i had one within the 528 driver range 4070ti tuf never had that anymore, i am sick of Nvidia ignoring this and will not update until i hear they definetly FIXED the issue.

That's very interesting.  I'm currently using 555.85 and am not having any errors.  I did though remove some RAM and moved my GPU to a different PCI slot.  Who knows it's such as strange error.

it does not happen on light games only heavy ones mostly AAA for me, tried ddu and anything i can think of even an inplace upgrade windows which should fix mostly any system errors. and that "installing launch drivers 528" was the only thing to actually fix it for me.

Which 528 build are you using??

abdulhkeem
Level 8

528.02 4070 ti launched with that driver version.

woopsie
Level 9

It's absolutely ASUS or NVIDIA.  I just purchased a Zotac 4070ti Super to test.  So far it's behaving perfectly.  I'm sending back my 4090 to ASUS for a replacement and then going to sell it if the Zotac continues to perform.