Hello,
I acquired a new ASUS STRIX RTX4090 to upgrade from an ASUS STRIX RTX4080 that I intended to give to my son. After installing the RTX4090, I encountered issues with the screen flickering and turning off and on intermittently. Blue screens kept appearing with errors related to nvlddmkm, igccservice, and other GPU-related crashes. I reached out to Asus and explained the situation. The representative was helpful and quickly diagnosed a potential GPU hardware fault. They suggested an advanced RMA service where ASUS would place a hold for 2k and send me a new card. I could then return the faulty card, and they would release the hold. Initially, I was impressed by ASUS's service.
The replacement card arrived promptly, although it was left at my door despite the shipping indicating a signature requirement (a strike against FedEx). Upon opening the package, I found the $2300.00 GPU inside a plain white box with minimal packaging. The card was wrapped in an antistatic bag with only two thin foam pads. Disappointingly, upon opening the antistatic bag, I discovered an old GPU covered in scratches with a bent metal bracket. My current faulty GPU, in contrast, is flawless. As an enthusiast with a full ROG Strix build comprised entirely of ASUS components, this situation is unacceptable. Spending over $2300 on a new card for it to turn out to be faulty then ASUS sending me a replacement that resembles a unit that has seen years of use, undermines my confidence in ASUS.
I have initiated a case to address this issue and hope ASUS will rectify the situation by sending me a brand new card, as per my purchase. I did not invest in a used card and refuse to accept a used unit from ASUS as a replacement for a two-week-old purchase.
Best Regards,
Dr. Dmitriy Voronin PhD
