cancel
Showing results for 
Search instead for 
Did you mean: 

My rx480 rog leds arent working, but when i unplug the adaptor from the graphics cards it works

vladut12
Level 7

hey i bought today a rx480 rog 8gb ddr5 and the leds arent working, i bought an adaptor to transport the power from the source to the graphics card, and the leds doesnt turn on

 

84 Views
1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @vladut12 ,

based on your issue, may I ask whether you could provide the graphic card product model?

Whether you're using ROG STRIX-RX480-O8G-GAMING?

May I ask when did the issue occur?

Have you update anything then the issue started?

Did the Armoury Crate recognized the device?

Have you set the lighting effect on the graphic card?

Have you make sure that the driver is at the latest version?

Please provide the screenshot of the Armoury Crate update center and log.

Please confirm that the logs have accurately recorded the issue at the time it occurred.

For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Additionally, kindly provide the product serial number too, thank you.