Huge Issue with RMA 4090 Replacement

[Evalerian]

Bought a New out of the box, white 4090 Strix GPU, brought it to MicroCenter to build my new PC. Paid like $350 for their service.

Microcenter said the GPU is bricked & doesnt work & to contact Asus for an RMA, Asus charges me $30 for me to send them THEIR BROKEN GPU. 2 Weeks later with zero updates or information, I email Asus demanding a response. They said someone will get back to me within 1-2 days - they didnt.

3 Weeks passed, and suddenly a box appears in my mailbox, its a Refurbished 4090 with marks/scratches on the paint - to make matters worse, THE GPU DIDNT WORK EITHER.

Myself and an entire team of tech staff at microcenter could not get it to work on ANY PC in the building. Microcenter is far from me and i have to pay a $20 toll to get there every time, so far ive paid $100 going back and forth with them because of this problem + the money i had to pay microcenter to go through this whole physical process back and forth.

I'm a patient man, ive waited 3 weeks for an update for god's sake (THAT I HAD TO CONTACT THEM FOR) - but this is atrocious. After almost a month you give me back another 4090 thats not only used and has wear/tear on it, but ALSO DEFECTIVE?

I'm going to have to open a law suit for this if im not compensated for the immense headache this caused.
I have ZERO trust in ASUS as a company now.

[Jiaszzz_ROG]

Hello, @Evalerian .

We apologize for any inconvenience this may cause.
Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you.

[Evalerian]

Alright

[Jiaszzz_ROG]

Hello, @Evalerian 

Sometimes messages may not be received immediately.
Please try refreshing and checking again.

Thank you.

[Evalerian]

Update:

Asus basically gave me the middle finger, and i have to get my lawyer involved. Never using this company's products again.

[Jiaszzz_ROG]

Hello, @Evalerian 

We sincerely apologize for any inconvenience this may have caused you.
Since receiving your relevant information, we have been diligently working on the verification of your repair details with the relevant department and will continue to follow up to ensure confirmation and provide you with appropriate assistance.

Furthermore, I have provided an update to my response in PM. If you could kindly confirm, I would greatly appreciate it.

Thank you.