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Graphics card suddenly stopped working Q-code: 9e

KB04
Level 7

Graphics Card: Gigabyte Geforce RTX 3080 Ti Gaming OC
Motherboard: ASUS ROG Crosshair VIII DARK HERO


I have had this card for about 2 years now and never had any problems, but suddenly one day it just stopped working.
I was in the middle of a call and i could still hear my friend but the monitor stopped receiving signal.
Now when i try to start the pc i never get any connection, and the motherboard has a q-code of 9e.

Is it possible to find out what exactly is wrong? 
And are there any potential fixes to this? 

(Btw the pc works when i change out the graphics card with another one.
I have not checked whether or not the graphics card works on other computers though.)

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1 ACCEPTED SOLUTION

Accepted Solutions

Silent_Scone
Super Moderator

Unfortunately, it does sound like the GPU is the issue. Double check all power cables are fully inserted.

Beyond this, you'd need to contact Gigabyte service directly.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

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1 REPLY 1

Silent_Scone
Super Moderator

Unfortunately, it does sound like the GPU is the issue. Double check all power cables are fully inserted.

Beyond this, you'd need to contact Gigabyte service directly.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090