Card registration editing PLEASE HELP

[DionD]

So I messed up my registration of my graphics card (DUAL-RTX4070-O12G-EVO) for the promotion "Black Myth Sun Wukong" by inputting the wrong number for the DDIP making it so that my graphics card is registered but "not eligible" for the promotion. I am unable to reregister the card and cannot find any edit/change options. does anyone know if there is a method to change it on my own? or do I need to ask for ROG support? (i messaged ASUS support and they told me to come here PLEASE HELP!)

[Aureliannn_ROG · Accepted solution]

Hi @DionD ,

Thank you for contacting us regarding the registration mistake.

We recommend you send an email to ROG_Forum@asus.com with the following information:

• Email subject: Game Bundle Redemption – Black Myth: Wukong
• Your country/region of residence
• Product serial number and PPID (For instructions on how to find your serial number and PPID, please refer to: How to find serial number and PPID? | Official Support | ASUS Global)
• Purchase receipt download URL: Please upload your purchase receipt for the eligible graphics card to a cloud storage service (such as Dropbox, WeTransfer, ASUS WebStorage) and provide the download URL.

Please note:

1. The receipt must clearly show the graphics card model, purchase date, and retailer information.
2. Please ensure that the information you provide is complete and accurate so that we can process your request more quickly.

Thank you.

[Vortelf]

Hello,

I have the same problem. I've purchased a ROG Strix SCAR 18 and the model is G834JYR and it says that it is not eligible for the promotion but it is because of the RTX 4090.

I've already sent an email with all required information but I haven't had a response yet.

[Vortelf]

Hey, @Aureliannn_ROG , I've sent an email more than a week ago and I have no reply whatsoever. I want to get my promotion bundle before the game release.

[adouappletree]

Have you got your game?

[ConZo]

Sadly no. 😞

[adouappletree]

Got my key just now. Hope you got yours as well.

[ConZo]

Hi Team

ASUS Support Australia have directed me to reply to this thread.

I provided the wrong PID initially but have sent the correct on in to rog_forum@asus.com many days ago now without reply and the status of of my claim for the game has not changed. Can you please advise what to do or get in touch so I can finalize this? Thank you in advance.

conraddharwood

[adouappletree]

Just emailed my SN and PPID, finger crossed.

[Lixar]

Hey Aureliannn

I have been directed to this page from asus support team Australia as they said you could help. I had initially added the wrong invoice, and have sent the correct information based off the instructions listed above.

Look forward to your reply