asus tuff 4090 oc black screen

[Hirako6677]

Hello guys i have rtx 4090 asus tuff oc I get black screen but it is random sometimes it takes hours of playing untill i get black screen When i get the black screen i still hear the game sound through my headset and my gpu fans seems normal and i checked the cables nothing melted when i first experienced the issue last week i updated my gpu drivers to the latest update and the issue went away for one week but it came back And when it happens my monitor says display port no signal Does anyone have 4090 and have this same issue?

Update 1: I reverted to update 566.36 and i still get black screens only happens when i launch any video game when i watch YouTube or browse the internet i don't get any black screens

i been browsing the internet for over 7 hours without any black screen as soon i play video game i get black screen and my monitor saying displayport lost signal

my spec:

My specs: Ryzen 7 7800x3d

Asus proart x670e

Rtx 4090 asus tuff oc

And my power supply is hydro g pcie 5 1000watt

My cooler is lian LI galahad 360 aio

And i have 3 m.2 And 1 hdd and

my monitor is asus rog swift oled pg32ucdm

[Aureliannn_ROG]

Hello @Hirako6677 , 

we understand that you have encountered intermittent black screen issues while using the PG32UCDM. 

We sincerely apologize for the inconvenience and appreciate your feedback.

After our investigation, we have confirmed that the PG32UCDM panel has a built-in protection mechanism. When it detects an abnormal condition, it may activate the protection mode and switch the screen to black. In such cases, you can try turning the monitor off and on again to restore normal operation.

However, due to the many possible causes of black screens, it is difficult to accurately determine the problem through online consultation alone.

To more accurately identify the problem and provide the most effective solution, we recommend that you send your display to an official service center for detailed inspection by professional engineers.

If you have a repair request, please provide the following information via private message so that we can assist you in arranging the subsequent repair process:

• Your full name
• Your contact phone number
• Your email address
• Your country or region of residence
• Your display product serial number

If you have any questions before sending for repair, or if you need any other assistance, please feel free to contact us.
Thank you.