04-12-2023 05:29 AM
I just got my ASUS TUF RTX 4090. I have a triple monitor setup with a resolution of 7680x1440. All three monitors are connected to the 4090 with the Display Port cables that came with the monitors. Randomly (usually when in a game) the center monitor will go blank, and then a second or two later, come back on. This has MOSTLY happened to just the Center Monitor, however, once it blanked out TWO screens.
All three monitors are the same LG-27GN800-B's
This is NOT the boot UFEI Issue that can be fixed by a firmware update. This is completely different.
System Specs:
Windows 11 Pro, ASUS X299 Deluxe, 32 GB Ram, 3x M.2 SSD, 1000 watt powersupply.
04-12-2023 10:04 PM - edited 04-12-2023 10:29 PM
Hello, @Ashton_Scott .
If only one LG-27GN800-B is connected, does the game display properly?
Does the issue only occur when two LG-27GN800-B monitors are connected?
To better understand the issue, could you please confirm the following questions:
- the name of the game and are there any related display settings, such as screen extension or display on a single screen?
- the current display settings mode?
- the complete model, BIOS version, and BIOS-related settings of the motherboard currently in use?
- the brand and model names of the CPU, DRAM, and PSU currently installed?
- the OS version and OS build?
- Have you tried connecting the two LG-27GN800-B monitors via HDMI?
Please share the related screenshot of the setting and the video of the problem.
Thank you.
04-15-2023 05:58 AM
If only one LG-27GN800-B is connected, does the game display properly?
Does the issue only occur when two LG-27GN800-B monitors are connected?
I DO NOT run game in SINGLE monitor mode, even if I did, it doesn’t address this issue.
To better understand the issue, could you please confirm the following questions:
- the name of the game and are there any related display settings, such as screen extension or display on a single screen?
The name of the game DOES NOT MATTER. It happens in all my games.
- the current display settings mode?
Display mode is Spanned 7680x1440
- the complete model, BIOS version, and BIOS-related settings of the motherboard currently in use?
ITS NOT THE MOTHERBOARD!!! I had a 2080ti in before I upgraded, this DID NOT happen.
- the brand and model names of the CPU, DRAM, and PSU currently installed?
Same thing
- the OS version and OS build?
It’s also NOT WINDOWS, but Windows 11 Pro.
- Have you tried connecting the two LG-27GN800-B monitors via HDMI?
NO, I HAVE THREE MONITORS, THERE ARE ONLY TWO HDMI PORTS I SHOULD BE ABLE TO USE ALL THREE AS Display Port.
04-16-2023 07:48 PM
Hello, @Ashton_Scott .
Based on your description, it is difficult for us to confirm the cause of the problem based on your situation and information.
Please refer to ASUS support- service center for further problem detection or assistance.
Thank you.
06-22-2023 04:00 PM
Agree to the response by mod. If you want help, provide information requested. It is very valid and extremely rude for us consumers to spark an issue with a support team then get immature responses in CAPS. Now with it being months later, what was the cause? My guess, you refreshed the hardware and clean installs and it works.