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Astral 5080 not showing in Armory Crate

Syndicate_57
Level 7

For some reason my graphics card is no longer showing in Armory Crate. I went through and uninstalled the software and reinstalled and it is still not showing. The card is properly showing in all other programs/utilities and seems to be functioning properly. Any ideas on how to fix this issue?

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5 REPLIES 5

Foxalt
Level 8

Did you upgrade to latest ver. of Nvidia App? 591.44

I did update to the latest Nvidia drivers 591.44. 

Foxalt
Level 8

I'm still not sure what exactly happened, but I encountered the same problem described here: https://rog-forum.asus.com/t5/gaming-graphics-cards/nvidia-app-last-update-broke-asus-software/td-p/...

Aureliannn_ROG
Customer Service Agent

Hi @Syndicate_57 ,

we are very sorry for the issue you are experiencing.
We have already forwarded the case to the relevant team for further investigation.

Meanwhile, we kindly ask you to provide the Armoury Crate log files.
These logs contain detailed software operation information that will help our backend team identify the root cause.

When collecting the logs, please ensure that they capture the moment the problem occurs:

  1. Enable the logging function

  2. Perform the action that triggers the issue

  3. Package the logs afterward

You may follow the steps under Q4: What is APP Diagnostics?
https://www.asus.com/support/FAQ/1043747/#a14

After completing the steps, please upload the log files to a cloud storage service and send us a private message with:
• The cloud link
• The estimated time the issue occurred
• A short description of how the issue was reproduced

Additionally, please provide your graphics card serial number (SN) via private message.

We greatly appreciate your understanding and cooperation.

Aureliannn_ROG
Customer Service Agent

Hi @Syndicate_57 ,

We have confirmed that NVIDIA’s latest 591.44 GPU driver may cause Armoury Crate, Aura Sync, and GPU Tweak III to fail to properly detect the graphics card.

A fix has already been released. Please follow the steps below:

  1. Open Armoury Crate → Updates, and install all the latest component updates.

  2. GPU Tweak III has also been updated. Please install the new version V2.0.6.1.

If you experience any issues after updating, feel free to let us know and we will assist you further.
Thank you for your understanding.