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New PC keeps hanging, even hard reset doesn't work

IceJackal
Level 7

My PC is AMD Ryzen 5 5600, Asus Prime A520M-K. It keeps freezing, turning off display, even the PC hard reset doesn't when it hangs. I had to unplug the power when that happens. 

What is wrong with this? 

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello, @IceJackal 

Based on your description, we would recommend consulting the motherboard user manual to ensure all hardware connections are correct.
Kindly refer to the troubleshooting instructions in "[Motherboard] Troubleshooting - No Power/No Boot/No Display".
Meanwhile, ROG forum is dedicated to discussing gaming models, such as the ROG or TUF series, and the category of Gaming Audio pertains to audio accessories.
We recommend visiting our other Zentalk forum, where there are dedicated moderators who can assist you with the difficulties you are facing on the PRIME motherboard.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂