G10DK BIOS is outdated for Secure Boot and TPM 2.0

[ZaghirGholi]

I have the latest BIOS available for G10DK which is version 310 that was released in 2022/12/14.

The issue is, eventhough I have enabled both the Secure Boot and TPM 2.0, I still cannot play BO7 Ranked Play mode because it says my device does not meet the attestation requirements. I researched and found out it's because of the TPM version. When I run tpm.msc, it shows me that the TPM version for AMD is 3.71.0.5. Based on COD's support page:
"https://support.activision.com/articles/trusted-platform-module-and-secure-boot#BiosFirmwareGuidanc...
We need version AMD 3.92.5.5. So we need a BIOS update or we won't be able to play BO7 or future COD games. Possibly future multiplayer games. So please add a new BIOS update for G10DK motherboards

[Toby1canobee]

There should be more people complaining about this. We now have a choice, Purchase a new system to something that is not Asus is not ROG brand and ensure we widely spread the fact that an expensive Rig from ROG or Asus cannot give us a simple bio update for Call of Duty Ranked and possibly many other games. It has been more than 3 days since ranked release, and all G10DK ASUS ROG users have been left behind simply because we made the wrong choice to become ROG and ASUS customers??

[D4rkskies]

I’m having the exact same issue on my Xbox ally x

[AC130Cerberus]

Please add a new G10DK BIOS Update so I can play Call of Duty Black Ops 7.

[y0Dann]

got a z790 with same issue 

[HuGoNToN]

I’m having the same issue. I’ve been emailing US Support, and they told me that since I’m in Mexico, I should contact Mexico Support. Then Mexico Support replied telling me to email US Support again. No one is solving anything. My equipment is in excellent condition; I just need the new firmware so I can play.

[Hellohi123]

Hello,

Let me preface this by saying I have no fix and am currently waiting for ASUS support to email me back. 

I have been able to play multiplayer and warzone no problems with a TPM notification for months. I am not able to play ranked as I would get a message to the effect of “TPM not on” 

I started messing around with the BIOS update and other settings and was able to turn on fTPM (where AMD is concerned the “F” if for “firmware TPM”)

I was able to turn on TPM and when typing “tpm.msc” I would see it be “ready for use” but it was version 3.68.0.5 please note the “zero” in it. I later found out that this is a “bugged out” version. Anyhow I kept trying and eventually got to “Windows security” and under “Device security”  I found that many of those options were “off” I had trouble turning them on due to “incompatible drivers” I went down that rabbit hole and fixed all my drivers as they can prevent the TPM from functioning. I was then able to go to “security processors details” and finally saw a the TPM Attestation status as “Ready” I was so excited! Restarted my PC and COD now said “Your BIOS is out of date” essentially not letting me play ranked and giving me another reason. I never upgraded BIOS but rather re-installed the latest version I already had and was able to play with. I have noticed since all of this happens I get more “hacker lobbies” 

As a last resort I went on ASUS support website and was told they were aware of this issue and that it was a “firmwate issue” and that they would escalate it to see if a “beta bios” could be released for the G10DK. They also tried to give me the general advice of “update bios, UEFI on, secure boot, blah blah no legacy mode” 

All-in-all  I wasted a significant amount of time to still not be able to play I consider myself somewhat computer savvy and I imagine most gamers do but I would like to warn people to be careful when deleting their secure book keys and reseting the TPM. Always have access to your BitLocker key and have a back up of your hard drive when possible.

Lastly,

Please see this link from AMD recognizing this issue:

https://www.amd.com/en/resources/support-articles/faqs/pa-420.html

It basically says the manufacturer is to help you if they are willing to make/release another update addressing this.

Good luck and if I hear back I will post again! 

gg

[Hellohi123]

Update,

Please contact ASUS support they were able to help me and resolved all my issues! Good luck everyone! 

[HuGoNToN]

Hello everyone, ASUS ROG replied to me and said that the ASUS support team has an update, but they were just about to test it. I asked them if they could send it to me, and they never responded

At this point, I might have to buy another PC that isn’t ASUS. The brand is losing customers

[myzi]

If thats the case i hope they release it soon, i know only a few have adressed this but with this much people texting support and nothing yet; it just makes the company look bad. asus needs to do something.