G10CE - Intermittent PC crashing or PC restarts with BSOD, black screen or non responsive

[austinguru713]

Okay, I am at the point where I am now creating a post and asking for help, cause I am at my whit's end.
This has been going on for awhile now, I've become so used to it I can't say for sure, maybe 6 months?
First off, there were no issues before this started, and no there were no upgrades (other than the initial memory upgrade I did, prebuilt ASUS ROG machine)

Usually, after I am done playing a game, or attempting to start Civ6 from steam, or rarely in the middle of web browsing, the PC will either at least 1-2 times a day:
1. PC freezes, screen still visible, input devices non responsive, restarts after about 1-2 mins
2. PC screen goes black, input devices non responsive, restarts after about 1-2 mins
3. PC will just restart
4. BSOD, then restart

Seems to only happen during activity, when the PC is left on for extended times with no activity it never restarts.

PLEASE, help point me in the right direction.

Some of the things I have done.
1. device/software updates
2. BIOS updates
4. OS updates
5. event viewer log pointed to NordVPN error possibly related from post on this forum (I don't use it anymore so uninstalled)

I think I've got it narrowed down to GPU, Power, Memory, or Motherboard USB/power?
Any assistance would be of huge appreciation, with my 3rd shift work schedule, limited personal time, and FFXIV playtime, troubleshooting time is very limited and I don't know where to start.
Currently in process of backing up PC, for potential reinstall.

Pasting PC specs, followed by Event Viewer information

SYSTEM INFORMATION
OS Name Microsoft Windows 11 Home

Version 10.0.22631 Build 22631

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name ******

System Manufacturer ASUSTeK COMPUTER INC.

System Model ROG STRIX G10CE_G10CE

System Type x64-based PC

System SKU

Processor 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. G10CE.330, 4/1/2024

SMBIOS Version 3.3

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product G10CE

BaseBoard Version 1.0

Platform Role Desktop

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.22621.2506"

User Name ******

Time Zone Central Standard Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.8 GB

Available Physical Memory 24.7 GB

Total Virtual Memory 36.6 GB

Available Virtual Memory 25.6 GB

Page File Space 4.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Windows Defender Application Control policy Enforced

Windows Defender Application Control user mode policy Off

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

CONFLICTS/SHARING
IRQ 16 Intel(R) Dynamic Tuning Processor Participant

IRQ 16 High Definition Audio Controller

Memory Address 0xA0000-0xBFFFF PCI Express Root Complex

Memory Address 0xA0000-0xBFFFF Intel(R) PEG10 - 4C01

Memory Address 0xA1B00000-0xA1BFFFFF Intel(R) PEG60 - 4C09

Memory Address 0xA1B00000-0xA1BFFFFF Standard NVM Express Controller

I/O Port 0x00004000-0x0000407F NVIDIA GeForce RTX 3070

I/O Port 0x00004000-0x0000407F Intel(R) PEG10 - 4C01

Memory Address 0xA0000000-0xA0FFFFFF NVIDIA GeForce RTX 3070

Memory Address 0xA0000000-0xA0FFFFFF PCI Express Root Complex

Memory Address 0xA0000000-0xA0FFFFFF Intel(R) PEG10 - 4C01

I/O, IRQ, & MEMORY, status shows OK for all Resources in System Information


EVENT VIEWER INFORMATION
the main ones I think I need to focus on is

Event ID 17 | WHEA-logger
A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x6:0x0

Secondary Bus:Device:Function: 0x0:0x0:0x0

Primary Device Name:PCI\VEN_8086&DEV_4C09&SUBSYS_00000000&REV_01

Secondary Device Name:

Event ID 219 | Kernel PnP
The driver \Driver\WUDFRd failed to load for the device PCI\VEN_8086&DEV_4C03&SUBSYS_1AD21043&REV_01\3&11583659&0&20.

Event ID 161 | volmgr
Dump file creation failed due to error during dump creation.

From 10:46am - 12:38pm, the only events happening are repeated Event ID 17 WHEA logger



Hello Douglas Dixon,

Thanks for reaching out here in the Microsoft Answers Community.

Since you have mentioned that blue screen occurred, we need to check the dump files for a clue.

To do so, please go to file explorer->This PC->C drive->Windows->minidump, and upload the DMP files there to a file-sharing service (like OneDrive) for our analysis.

Also, the "corrected hardware error" comes from "VEN_8086&DEV_4C09", which is the x4 PCIe bus, which is shared with a NVMe drive. Did you add or replace NVMe drives on the motherboard? If so, what is the brand and model of that disk? If it is the pre-installed disk (or you do not know), please right-click Start->Task manager->Performance->Disk; the model should be in the top-right corner, next to the graph.

We look forward to your response.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist



here are the dump mini files

https://drive.google.com/file/d/10vC5txPmbjhr5yI51gO-bZUVypWky5v_/view?usp=drive_link

https://drive.google.com/file/d/12IINp2j1xAGzYrBYNZ3NHL1OnLNwXeyJ/view?usp=drive_link

https://drive.google.com/file/d/1w8EX_xoUPc4v5xIeUKQX3z2dbmTaiO14/view?usp=drive_link

https://drive.google.com/file/d/1hhrD5FE7WuiZLRW3kwruXYAIA_SW9HJb/view?usp=drive_link


Disk 1 (C:)

WDC PC SN530 SDBPNPZ-512G-1002

Capacity: 477 GB

Formatted: 477 GB

System disk: Yes

Page file: Yes

Type: SSD

Read speed 0 KB/s

Write speed 218 KB/s

Active time 0%

Average response time 1.1 ms

Disk 0 (D:)

ST2000DM008-2FR102

Capacity: 1.8 TB

Formatted: 1.8 TB

System disk: No

Page file: No

Type: HDD

Read speed 0 KB/s

Write speed 0 KB/s

Active time 0%

Average response time 0 ms

The only upgrade/change I did was memory which I did on very shortly after buying it (2021 I believe)
The restarts only started maybe 6 months ago. It does coincide I think with the timing of a BIOS or ASUS updates through their internal software.

[Smash82]

My pc ended up doing the same and I have the same gist of parts you do and it’s the g10ce and mine happened a while ago as well I’ve sent it out to be repaired the repair guy said it was a corrupt hard drive but if he fixed it it still restarts so idk if it’s that and it is now locking me out bc of the restarts if you find anything on this please let me know I would really appreciate it 

[austinguru713]

---

@Smash82 wrote:

My pc ended up doing the same and I have the same gist of parts you do and it’s the g10ce and mine happened a while ago as well I’ve sent it out to be repaired the repair guy said it was a corrupt hard drive but if he fixed it it still restarts so idk if it’s that and it is now locking me out bc of the restarts if you find anything on this please let me know I would really appreciate it 

---

I will definitely let you know. 

I've got a thread on windows support as well, waiting on a reply. Checking BSOD mini dump files. 

Backing up the computer right now and getting ready for a reinstall. It happens just intermittently enough to really drive me insane now.

[austinguru713]

I think i found the culprit. No crash since last night. 

The restarts were TDR related possibly. 

Either the BIOS update I did previously changed settings, or somehow I did. I reset BIOS to optimized defaults, it changed several power settings for c state and something else. 

I also updated the graphics driver after the fresh install.

Will update within 48 hours if persists

[austinguru713]

Airing out case as well, checking contacts, that can also cause restarts related to TDR