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Frozen on boot up

Idiot224
Level 7

Ok so I was trying to get some device to work for my pc and a video told me to disable 1/2 drivers and so I did then I had to restart and now I'm stuck, the dots aren't spinning my whole screen is frozen. I still have access to bios. What do I do????

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Hi so i have fixed it, i had to keep restarting until windows troubleshoot opened and click advanced setting twice then i clicked start up and entered safe mode and undisabled the driver

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2 REPLIES 2

Jiaszzz_ROG
Customer Service Agent

Hello, @Idiot224 

May I ask what the full model and BIOS version of your gaming desktop are? Also, which drivers were deleted?
Please refer to the [Desktop PC/Motherboard] Troubleshooting - Unable to enter the operating system
and [Motherboard/Desktop] How to restore BIOS setting? for troubleshooting steps first.

Thank you.

Hi so i have fixed it, i had to keep restarting until windows troubleshoot opened and click advanced setting twice then i clicked start up and entered safe mode and undisabled the driver