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ASUS NodeJS Web Framework multiple instances draining power.

Kosmanen
Level 8

So as the title states, im having issue after updating my Armoury Crate software after recent update and software keeps creating multiple instances of ASUS NodeJS Web Framework in the Task Management. Every instance is draining like 10% CPU so its taking huge chunk of my PC power. 

For example : I start PC, start my games, and after a round,i see multiple instances of ASUS NodeJS Web Frameworks created in Task Management. 

It usually stays "non-duplicated" after i quit these programs but it comes back after a while.

After round of my games,i usuallly end just hitting "End Process" button to those pesky multi-instances.


Updating didn't do nothing and problem still persists and it came after most recent patch. 

Won't be unistalling/reinstalling, because im  afraid i'll lose my AIO settings/other settings.

Is anyone else having these issues? Anybody got a fix?

Any help greatly appreciated.

4,233 Views
20 REPLIES 20

wowy88
Level 8

I have the same problem. while I play nodeJS it eats up almost 3GB of ram. I have tried several things but to no avail. I'm afraid I'll have to uninstall the service and wait for a fix from Asus...

#SPAGHETTICODE

Aureliannn_ROG
Customer Service Agent

Hi @Kosmanen @wowy88 ,

Thank you for your inquiry. 

To better understand the Armoury Crate-related issue you are experiencing, please provide us with the following information:

  1. Product model: What is the product model you are currently using?
  2. Problem start time: When did this problem start occurring?
  3. Software and firmware version: Have you confirmed that the Armoury Crate software version and all device firmware are updated to the latest version?
  4. Process instance screenshot: Please provide a screenshot of the system showing multiple instances of the "ASUS NodeJS Web Framework" process for our reference.
  5. Armoury Crate log: Please provide the Armoury Crate log files for our combined confirmation.

The log files contain detailed information about the software's operation, which can help our backend team identify the issue. 
Please ensure that the logs accurately capture the moment the issue occurs. (Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q5: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation via private messege for our analysis. 
Also, please provide your product serial number.
We greatly appreciate your understanding and cooperation.

Yeah not gonna do that. Everything was updated and issues started recently like 1-2 weeks ago so very recently.

What i can tell the issue only happens when playing Marvel Rivals. Or atleast thats where i see the problems. Hop on to game,and after a brief (5-10 minutes) spaghetticode starts hogging everything. 

Heres someone else having the issues on Reddit post : https://www.reddit.com/r/ASUS/comments/1j1c9ph/asus_web_framework_skyrockets_ram_while_playing/

wowy88
Level 8

Hi @Aureliannn_ROG 

  1. Product model: What is the product model you are currently using? ROG STRIX  Z790-H - STRIX RTX4090 OC - ROG STRIX LC II - ROG GLADIS III - ROG STRIX SCOPE II
  2. Problem start time: When did this problem start occurring? THE PROBLEM STARTED WITH THE LATEST ARMORY CRATE UPDATE AND WIN UPDATE 24H2 
  3. Software and firmware version: Have you confirmed that the Armoury Crate software version and all device firmware are updated to the latest version? Item Version
    ---- -------
    Armoury Crate UWP App 6.1.13.0
    ROG Live Service 3.0.19.0
    Aura Service (Lighting Service) 3.08.09
    Armoury Crate service 6.1.13
    Aura Wallpaper Service Not installed
    Aura SDK 3.05.04
    ArmouryDevice 4.2.2.8
    ASUS AIOFan HAL 1.4.7.0
    ASUS AURA Extension Card HAL 1.1.0.20
    ASUS AURA Motherboard HAL 1.6.0.0
    ASUS Ambient HAL 5.7.0.0
    ASUS Keyboard HAL 1.2.97.0
    ASUS Mouse HAL 1.2.1.9
    AacVGA 0.0.7.5
    KingstonDram 1.1.39
    AURA DRAM Component 1.1.29
    ENE RGB HAL 1.1.57.0
    ENE_EHD_M2_HAL 1.0.14.0
    Patriot Viper M2 SSD RGB 1.1.0.3
    WD_BLACK AN1500 1.0.14.0
    AIOFanSDK 3.00.28
    AiSuiteSDK 1.02.22
    KeyboardSDK 3.00.85
    MainSDK 2.01.37
    MbLedSDK 3.00.43
    MouseSDK 3.01.43
    VgaSDK 1.00.22
    Armoury Crate Plugin - Aio 2.1.0
    Armoury Crate Plugin - Keyboard 1.3.12
    Armoury Crate Plugin - Motherboard 1.2.22
    Armoury Crate Plugin - Mouse 2.3.3
    Armoury Crate Plugin - ROG FAN XPERT 4 2.0.12
    Armoury Crate Plugin - Vga 1.0.4
    ASUS Motherboard 4.05.08
    ROG FAN XPERT 4 4.02.05
    ROG GLADIUS III 4.01.18
    ROG STRIX LC 4.01.26
    ROG STRIX SCOPE II 4.03.55
    VGA 3.01.08
  4. Process instance screenshot: Please provide a screenshot of the system showing multiple instances of the "ASUS NodeJS Web Framework" process for our reference. nodeJS_framework.jpg
  5. Armoury Crate log: Please provide the Armoury Crate log files for our combined confirmation.  I SEND YOU PRIVATE MESSAGE WITH GOOGLE DRIVE LINK

Thanks for help

BabyWakanda
Level 9

Hello @Kosmanen 
After the latest Armoury Crate update, I faced a similar issue. ASUS support told me it was a bug with a patch on the way. For now, what you can do is end the extra NodeJS processes until an update fixes that permanently.

cecily164
Level 8

This sounds like a serious resource hog! Understandably, you're hesitant to reinstall and lose your settings. Have you checked to see if ASUS has forums, support, and reports similar to yours? There may be a known bug or some very particular workaround.

Yes it is very big issue to me, because my recent favorite game starts to have random stutters due to resource hogging. 

I have looked whole internet but only found couple reddit posts and they state the same issues im having. 
And no,no fixes. Somebody said he unistalled AC 4 (effing 4 times) to get it working but others replied it didnt help them. And im not gonna do that in wishes that it would fix it.

Only temporal solution that helped for 5 minutes was to delete the processes and then it still comes back after 5-10 minutes.

only true solution is for Asus to fix their spaghetti.

wowy88
Level 8

I can confirm. I tried:
-uninstall and reinstall AC
-use old versions of AC 5.9.x.x
-format the PC
None of them worked. The best solution at the moment is to just uninstall "Asus Framework" but you will no longer be able to access the device configuration

Waiting for patches? How long?

Aureliannn_ROG
Customer Service Agent

Hi @Kosmanen @wowy88 @BabyWakanda @cecily164 ,

thank you for the information you've provided. 
We've passed your details on to our relevant backend team for analysis. 
Please be patient and wait for any updates or messages from us. 
Thank you.