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connecting the gamepad to Armory Create

VITTIT
Level 7

Good afternoon,
1. We presented the Asus Raikiri Pro gamepad to ng, downloaded Armory Create (hereinafter referred to as "AC") for configuration. Win 11, Everything was connected safely (via RF 2.4Ghz), everyone "saw" each other, played, in general everything is fine.
2. But decided to reinstall win 11 yesterday. Everything went great. It came to installing AC and then the problem arose.
3. AC gamepad does not see connected to PC via RF 2.4Ghz or Bluetooth. AC sees it only through the USB wire. But, the most interesting thing is that in the AC program I can control the movements of functions by means of a connected (via RF 2.4 Ghz or Bluetooth) gamepad.
4. I reinstalled the AC, connected the USB connector to different connectors, nothing helped

kindly ask for help, connect as it was before reinstalling win, maybe I don't see some small detail, which in fact is the main obstacle.
Thanks!

VT
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