ROG STRIX GO 2.4 2.4G Dongle becomes "Avnera AV6201"

[穆沐沐俊俊]

           Hello, I bought a ROG STRIX GO 2.4 headset, but after the latest update of the device in ASUS Armoury, the headset has no sound and the name of the 2.4G device is Avnera AV6201, so I need a 2.4G DONGLE device driver, can you provide it? My product SN is L8YHBPM01623 If you can, please send the file to my email

Thanks！

以下是中文內容（The following is in Chinese）：

        大概意思就是 我的風行GO 在最近的一次奧創更新之后無法使用2.4G了 接收器插上去之後型號變成 Avnera AV6201了                      感覺像是驅動損壞了 問一下有沒有風行go2.4G無線接收器的驅動文件 可以的話麻煩Email發我一份 我重新安裝一下 或者有其他的解決方法也可以告訴我

 不甚感激

[Nate152]

Hello

The only thing listed under drivers is Armoury Crate, so there is no separate device driver.

Have you tried the firmware update?

ROG Strix Go 2.4 | Headsets & Audio | ROG Global (asus.com)

[穆沐沐俊俊]

Yes, I have tried the firmware update but after inserting the receiver and clicking on the EXE file it shows "Please replug-in Dongle and Headset then retry again...."There is also firmware in ARMOURY "B_HEADSET[DG]" keeps showing the installation error

  

 

[Aureliannn_ROG]

Hi @穆沐沐俊俊 ,

have you tried using the official Uninstall tool to uninstall and reinstall Armoury Crate? 

Please follow the instructions in the FAQ below for the reinstallation process. 

[ASUS Armoury Crate] Armoury Crate FAQ | Official Support | ROG Global

If you connect the headphones to other devices, does the problem persist? 

When using a wired connection, is the device recognized by Armoury Crate? Can you perform a firmware update first? 

To confirm the issue, it's recommended to remove other external devices when using the 2.4G connection to better isolate the problem. 

Please also provide screenshots of your Armoury Crate Update Center page and logs.

Please confirm that the logs have accurately recorded the issue at the time it occurred.
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Additionally, kindly provide the product serial number too, thank you.

[穆沐沐俊俊]

Yes, I have reinstalled Armoury Crate, the headphones can use the 3.5mm audio jack, but the function of 2.4G does not work, it does not work on my phone and computer, and after plugging in the 2.4GDongle, Armoury Crate recognizes the device with one more "B_HEADSET" and asks me to update the firmware, but each update fails

This file log records the whole process of my earphones 2.4GDongle plugging in to Armoury Crate update B_HEADSET failure and using the official firmware 'av62xxFWUpdate.exe'

My serial number is L8YHBPM01623

APP Diagnostics Link：https://1drv.ms/u/s!Ag66fU_3wULnbdID56NpidUJ2aE?e=YTt5ZC

 

[Nate152]

I've got the update with the red triangle before, if you hover over it, it should give an error like 4191 or similar. It may also say to restart your pc and try updating again.

I'm not sure what causes it, but after a while, my device (ROG keyboard) eventually updated. 

To update your headset...

1) Connect the wireless dongle to a pc usb port.

2) Connect the cable to your headset and a pc usb port.

3) Set the wireless switch on your headset to wired mode.

4) Try the update in Armoury Crate.

[Aureliannn_ROG]

Hi @穆沐沐俊俊 ,

based on the screenshot you provided, it seems that your UWP App & Core Service Armoury Crate is not up to date. 

Could you please update it first and check if the issue persists? 

Additionally, could you please provide the serial number of the headphones via private message? 

Thank you.

[Nate152]

If updating Armoury Crate doesn't help, try the wireless receiver in another pc usb port. 

I just had an update with the red triangle and moving the wireless receiver to another pc usb port got it to update.