ROG Delta S Wireless unable to connect with 2.4

[yuanqinong]

After updating the drivers for my ROG Delta S Wireless headset and ROG Falchion keyboard, I encountered a problem where the headset no longer connects via the 2.4GHz dongle, although Bluetooth still works fine. I tried the headset on another computer and faced the same issue.

I followed the steps in https://rog.asus.com/my/support/faq/1051041/  to re-pair the dongle, but the "Pair" button stays greyed out even after multiple attempts. I also uninstalled Armoury Crate using the uninstall tool and did a fresh reinstall, but the issue remains.

This issue began after installing new drivers, and the headset was working fine on the first day.

Item Version
---- -------
Armoury Crate UWP App 6.2.7.0
ROG Live Service 3.1.10.0
Aura Service (Lighting Service) Not installed
Armoury Crate service 6.2.7
Aura Wallpaper Service Not installed
ArmouryDevice 4.2.4.3
ASUS AURA Extension Card HAL 1.1.0.20
ASUS Keyboard HAL 1.3.6.0
AacAudioHal 1.3.87.0
KingstonDram 1.1.40
AURA DRAM Component 1.1.29
ENE RGB HAL 1.1.57.0
ENE_EHD_M2_HAL 1.0.14.0
Patriot Viper M2 SSD RGB 1.1.0.3
WD_BLACK AN1500 1.0.14.0
AudioSDK 3.01.36
KeyboardSDK 3.00.90
MainSDK 2.01.42
Armoury Crate Plugin - Headset 1.2.22
Armoury Crate Plugin - Keyboard 1.3.13
ROG DELTA S WIRELESS (2.4GHz) 4.03.06
ROG DELTA S WIRELESS (Bluetooth) 4.03.06
ROG FALCHION ACE HFX 4.03.79

[Aureliannn_ROG]

Hi @yuanqinong ,

Thank you for reporting that your ROG Delta S Wireless headset is experiencing a 2.4GHz wireless connection failure after a driver update.

Please first follow the steps outlined in the FAQ below to see if the issue can be resolved:
[Peripherals & Accessories][ROG Delta S Wireless] How to do if The 2.4G doesn't work, or the headset...

If the issue persists and 2.4GHz wireless functionality cannot be restored, kindly help confirm and provide the following information:

1. Headset firmware version (can be checked via Armoury Crate)
2. Dongle firmware version
3. Operating system version (e.g., Windows 11 23H2) and Armoury Crate version
4. Was there any interruption during the driver or firmware update process? (e.g., device unplugged or forced shutdown)
5. If possible, please provide screenshots or a short video showing the pairing failure or unrecognized device status
6. Armoury crate log

The log files contain detailed information about the software's operation, which can help our backend team identify the issue. 
Please ensure that the logs accurately capture the moment the issue occurs. (Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q4: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation via private messege for our analysis. 
Also, please provide your product serial number.

We will forward your information to our technical team for further analysis and assist you with the next steps. 

Thank you for your cooperation!

[yuanqinong]

Here is the information needed for your side. All the information is in the notion site.

https://translucent-scar-8bb.notion.site/Information-For-Debugging-ROG-Delta-S-Wireless-2-4-Connecti...

[Aureliannn_ROG]

Hi @yuanqinong ,

thank you for the information you've provided. 
We've passed your details on to our relevant backend team for analysis. 
Please be patient and wait for any updates or messages from us. 
Thank you.

[Aureliannn_ROG]

Hi @yuanqinong ,

we've sent you a messege via PM box, kindly check and confirm.

Thank yoy.