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ROG Delta S Wireless doesn't work after update in all modes

dirom
Level 7

Hello, my ROG Delta S Wireless stopped work after last update and I can not turn it on in any mode - 2.4 or BT. The led is red when headset connected to PC but Armoury Crate app can't see it and I can not update it. As soon as i dissconnect there are no lights at all in all 3 positions... Please help

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9 REPLIES 9

Aureliannn_ROG
Customer Service Agent

Hi @dirom ,

based on your issue, may I ask have you try to "uninstall" Armouy Crate?

Whether the ROG Delta S Wireless can be recognized in Armoury Crate?

Have you try to cross test with other device?

Could you kindly provide the Armoury Crate version and a screenshot of the Armoury Crate Update Center?

Could you also help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.

Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

Hello,

I have uninstall the armoury crate with no result. My headset couldn't be recognized in armoury crate app.

I've tried it with two other laptops and with my phone via bluetooth (it was previosly connected to my phone and worked well, but now it's not visible there too).arm crate ver.png

Aureliannn_ROG
Customer Service Agent

Hi @dirom ,

based on your issue, could you specify what item you updated and to which version caused the problem occurred? 

Also, does the issue happen in both 2.4G mode and Bluetooth mode?

Please provide the Armoury Crate version and a screenshot of the Armoury Crate Update Center.

In order to further assist you, could you also help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

Hello,

I have an issue with item ROG Delta S Wireless or need other info? I've desribed the situation in previous messages: it's not working in both modes 2,4 and BT. And I've sent the screenshot of ArmCrate app in last message.

The problem appeared with the last update of my headset.

Aureliannn_ROG
Customer Service Agent

Hi @dirom ,

based on your issue, whether you mean after you update the headset firmware version the issue occured, or after you update the Armoury crate version?

It is suggest that you try the following FAQ to confirm after repairing, whether the issue still occur?

https://www.asus.com/support/FAQ/1051041

Could you also help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.

Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

Hello,

My headset stop working after update of the firmware of the headset. 

I've tried all steps with pairing tool like described on https://www.asus.com/support/FAQ/1051041. Nothing changed - it still not working.

Do have any other ideas?

Aureliannn_ROG
Customer Service Agent

Hi @dirom ,

Could you kindly help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.

Also provide the product serial number/ your name/ the country you currently live in/ your contact number

Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

MaGuSEvA
Level 7

I am a delta s wireless user. After the latest 0.0.0.18 update, there is no problem with Bluetooth connection like 2.4 etc. However, in terms of software, sound settings, equalizer and echo are not working. Will these be solved? 

Ekran görüntüsü 2024-01-05 200435.jpgEkran görüntüsü 2024-01-05 200501.jpg

Aureliannn_ROG
Customer Service Agent

Hi @MaGuSEvA ,

Within the internal release on 1/11, a new version of Audio SDK v3.01.19 was introduced. 
This version aims to address the issue of ineffective sound adjustments. 
Have you checked the update center to get the latest version update? 
If not, please update to the latest version and remember to restart after the update. 
If the issue persists even after updating to this version, please provide logs and screenshots of the update center page for our reference.
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature) at https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link. 
Additionally, kindly provide the product serial number. Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.