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ROG Delta S Wireless, beeps 3 times every 40 seconds

kolbi
Level 7

 

Problems started after 2 months of use.
when using 2.4, it plays 3 short beeps every 40 seconds, the music is not interrupted, the volume control does not work
when using BT every 38 seconds one long beep and 3 short beeps, the music is not interrupted, the volume control does not work

No problem with charging, latest updates installed

I can't return it under warranty, I'm in another country

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281 Views
2 REPLIES 2

Jiaszzz_ROG
Customer Service Agent

Hello, @kolbi 

May I inquire whether the situation you described occurred after any changes were made?
For instance, updating the firmware or connecting another device
Could you kindly specify whether you are connecting the headphones to a PC or a laptop, as well as the brand and model?
Does the beeps occur when connecting to another device, such as a phone or handheld gaming console?
Please provide a video recording of the scenarios and sound effects when the beeps occur.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Headphones use 2.4 for computer, BT for samsung TV. When the update came out, Armory Crate immediately updated, maybe it happened after the update. Is there any way to flash the headphones or make a factory reset?
https://youtu.be/HUKLmxUQSk0