rog delta II stutter

[turbo1177]

after the recent updates to the rog strix x870 and firmware updates for the rog delta ii I get random stutters to my audio, everything seems, ive checked every update and reinstall realtek drivers and tried to uninstall the delta 2 drivers an reinstall them too. Can we get a firmware download so I can try and reinstall the firmware? armory crate says up to date but I think I need to reinstall the firmware.

[Aureliannn_ROG]

Hi @turbo1177 ,

Regarding the stuttering issue with your ROG Delta II headset, we would like to further understand:

1. Specific scenario: In which operations do you encounter the stuttering when using the headset? For example: playing games, watching videos, listening to music.
2. Reproduce the problem: Besides stuttering, have you observed any other abnormalities? For example: intermittent sound, noise, etc. Can you provide a step-by-step guide on how to reproduce this problem?
3. Audio file and screenshot: If possible, please provide an audio file of the headset stuttering, as well as a screenshot of your computer's audio settings. Additionally, please provide a screenshot of the Armoury Crate update center list for our analysis.

Thank you.

[turbo1177]

No specific scenario, anytime 

The latest firmware update causes intermittent "glitch" noises, like a stutter. But it is more of a distortion noise than a real interruption. Maybe 0.2 seconds. It is from firmware 3.09. I would reflash the firmware but we cannot download it. I think the headset needs to be reflashed.

I am on strix x870e-e, 9800x3d. No issues with anything else, tried multiple times and bios settings. It started after the delta 2 firmware update. Please allow us to download the firmware from the website to reflash if needed 

[Badly22]

I have the same issue + the audio has gone worse! When im talking with friends i hear them like im not wearing the headset, its super weird! 

Item Version
---- -------
Armoury Crate UWP App 5.9.9.0
ROG Live Service 2.4.24.0
Aura Service (Lighting Service) 3.07.54
Armoury Crate lite service 5.9.9
Aura Wallpaper Service Not installed
Aura SDK 3.04.46
ArmouryDevice 4.2.0.4
ASUS AURA Extension Card HAL 1.1.0.20
ASUS Ambient HAL 4.2.0.0
AacAudioHal 1.3.83.0
KingstonDram 1.1.36
AURA DRAM Component 1.1.27
ENE RGB HAL 1.1.53.0
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
AudioSDK 3.01.33
MainSDK 2.01.29
MainSDKPlugin 114.0.1823.86
Armoury Crate Plugin - Headset 1.2.22
ROG DELTA II 4.03.28
ROG DELTA II (2.4GHz) 4.03.31
ROG DELTA II (Bluetooth) 4.03.31
ROG DELTA II (LE Audio) 4.03.31

[Aureliannn_ROG]

Hi @Badly22 ,

We apologize for the inconvenience you've experienced with your headset. 

To help us locate this issue more quickly, we would like you to provide more detailed information:

1. Sound issue description: Besides "it sounds like I'm not wearing a headset," can you provide a more specific description? For example:
   Is there an intermittent sound?
   Is there an echo or noise?
   Does this problem only occur with specific contacts or applications?
2. Firmware update: Can you confirm that the problem started after updating the firmware?
3. Other relevant information: Have you tried restarting your headset or device? Have you tried switching to other audio devices?

If you can provide an audio recording, it would be very helpful for us to better understand the problem.

Thank you.

[Badly22]

Hello again!

The problem occurred after I updated the SDK to Version 3.01.33.  After the update, the sound quality immediately degraded. I would describe the sound as flat, unclear, pitchy & intermittent... The sound was off in every platform i used Discord, Spotify etc. When listening to music at higher volumes, it sounded like I was using a walkie-talkie.... Also it felt like i had surround sound ON (it was off)... Super weird! 

I rolled back my system to remove the update, and now my headset is working as before. However, I can't use Armory Crate to change profiles or settings because it asks me to update the device. When I choose "Update Later," it displays a Page Error message. I don't want to take the risk and upgrade again...

[turbo1177]

This is not the same issue

[Aureliannn_ROG]

Hi @turbo1177 @Badly22 ,

thank you for the information you've provided. 
We've passed your details on to our relevant backend team for analysis. 
Please be patient and wait for any updates or messages from us. 

Also, kindly provide the product serial number via PM box to me for further verification.
Thank you.

[ChristofferB]

I have a similar issue, but after upgrading the firmware on the Delta 2 i get random disconnects, and there is no sound on the headset. I only get the voiced "connected" and "disconnected" sounds.

Have installed armory crate and Gear 10 times now and also helt the button 2 in 150 sec to reset headset. 

Unitversion: 00.03.00.00
Dongle-Version: 00 .03.09.00

Only mute button i can find is microfone, anything else it can be?

[Aureliannn_ROG]

Hi @turbo1177 @Badly22 @ChristofferB ,

Thank you for reaching out. 

Upon verification by our team, it has been confirmed that after reconnecting the device, the virtual surround sound feature that was originally turned off may automatically turn on. The team is currently working on it. In the meantime, you can manually toggle the feature off and on again to disable the virtual surround sound.

Regarding the issues you mentioned such as decreased audio quality, flat sound, unclear audio, inaccurate pitch, and intermittent sound, these are not caused by the virtual surround sound feature. If you are experiencing significant audio quality degradation or intermittent sound, we recommend sending the product in for repair to check the antenna function.

Thank you for your understanding and cooperation.