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ROG Delta II firmware update made headset significantly louder

Rylic
Level 7

I tried to update my headset's firmware with the Armoury Crate Gear software and it got stuck at 99% so I exited out and restarted the app. The firmware update updated my dongle but not my headset somehow. I then initiated the firmware update again but the update straight up failed. My headset also made a loud distorted noise. I then tried for a third time and succeeded but now my headset is significantly louder and can get distorted. When previously I had Windows volume at 50 it now sounds like its at 80 or 90. The bluetooth volume also got significantly louder. The firmware update seems to have completely messed up the sound and I can't find a way to rollback the firmware or even redo the firmware update to fix it.

Has anyone else experienced this increase in volume? and if so a way to fix it? I don't want to return it if I don't have to.

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @Rylic ,

Thank you for contacting us.

To better assist you with your headset issue, we would like you to confirm the following information:

  1. Headset firmware version: What is the current firmware version of your headset? You can check this through the Armoury Crate software.
  2. Reinstall software: We recommend that you try the following steps:
  • Uninstall Armoury Crate: Use the official Uninstall Tool to completely remove Armoury Crate.
  • Reinstall: After reinstalling Armoury Crate, please be sure to shut down your ROG Delta II before updating the headset firmware.
  • Check issue: After the update, please check if the issue has been resolved.

Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.