ROG Cetra speednova concern

[Kui]

53m ago

Hi Guys,

I recently purchased a ROG speednova. The first few days its running fine until I noticed something weird going on.

On my first few days use the earhpones are working for me like 1:1 device to earphones. Now whenever I turn my speednova on and  have my device detected it with my registered device name, another Icon of the speednova is now showing on my bluetooth search despite it was already paired up on my device. Then I ask my cousin to check if he can search and pair up on the speednova and it did pair up properly and even asking the armory crate.

I find it weird that:

1. I didn't even started using the pair mode on the earphones yet its showing on other devices with bluetooth scans.

2. tried updating the firmware noted by armory crate but same concern is still showing and other devices can pair on it even while i am playing music.

Tried to find if there's a reset option for this one but it seems I  out of luck. Hopefully the admin here can tell me if its defective so I can file it on the store for replacement.

Thank you for taking time for checking my concern

[Aureliannn_ROG]

Hi @Kui ,

Thank you for contacting us. We understand that you are experiencing a pairing issue with your ROG Speednova headset.

Based on your description, we want to confirm the following:

• Re-pair and clear pairing records:
  Unpair the headset from all paired devices.
  Restart the headset and your device.
  Re-pair the headset following the instructions.
  Check your device's Bluetooth settings for any residual pairing records related to Speednova and delete them.
• Update Bluetooth drivers:
  Visit your computer or mobile device manufacturer's official website and download and install the latest Bluetooth drivers.
• Move away from other wireless devices:
  Move the headset and your device away from other wireless devices to reduce wireless interference.
• Factory reset:
  Please follow the instructions to perform it. Remove the PC dongle, delete the Bluetooth headset connection from the PC/phone, place the headset back into the charging case, and perform a short press of the button 4 times to perform a hard reset on the headset. Then, reconnect the headset to confirm the connection again.
• Provide detailed information: Please provide more detailed information about your devices (computer model, mobile phone model, operating system version, etc.) and the specific steps to reproduce the issue.
• Try different devices: You can try pairing the headset with other devices (such as tablets, phones) to see if the issue is with the headset itself.

Thank you.

[Kui]

Okay this is the steps done one my side

Devices:

ROG 8 (main) A14 os:

reset bt and wifi settings

cleared BT list of devices

Reinstalled armory crate 

Phone firmware is updated to the latest

update cetra speednova on the latest firmware.

My armory crate also reports that only my rog 8 is registered on the earphone pair list but not the samsung. Checking the samsung though it was saying it has paired successfully and was asking to install the armory crate.

Samsung (sub) A13 os:

phone firmware is on the latest update

reset bt and wifi settings

cleared all registered device on bt list

on my case those were the steps taken since at that time I can't find any manual for ressetting the earphone

I've already sent the earphone back to the store where I purchase it for warranty purposes and noted me of having the same issue using other mobile devices.

the only difference is that they were able to do the reset but the issue still persist.

Please note we are not using the dongle yet at this point and none of us are touching/doing the manual pair mode. Despite the earphones being connected and used by the first device with a media being played. The earphone still shows itself on the other devices and can be paired up without any errors while we didn't even do a manual pair mode.

Thanks for the quick response. Will wait for your possible resolution for this issue.