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MY ROG Delta S Wireless not working after update FW

Mongijoker
Level 7

I have a similar problem; my headset simply doesn't turn on. The LED is red when charging, but as soon as I disconnect, there are no lights at all in all three positions. I bought it two months ago, and it stopped working until I updated the firmware on 15/11/23. This is unfortunate for me. I have already tried to fix it using the pairing tool, but it's not working. I can't connect 2.4 and BT.

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13 REPLIES 13

Aureliannn_ROG
Customer Service Agent

Hi @Mongijoker ,

Regarding your issue, could you please confirm if the problem occurred after updating the firmware of your headphones? 

Additionally, providing a screenshot of the Armoury Crate update center screen would be helpful. Have you tried connecting the headphones to another device to perform a cross-test?

To further assist you, could you also record and provide the relevant logs for our investigation? 

For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature).

https://www.asus.com/support/FAQ/1043747/#a14

After recording the log, please upload it to the cloud, approve access, and PM me the link. Thank you.

Of course, I tried connecting the headphones to my second laptop already, but it didn't work. For the first two months after I bought them, they worked normally. However, after I updated the firmware, the next day I encountered this problem. https://1drv.ms/u/c/03c0d6d2a945661c/EZxk6szkKlJDgz78ct58s3cByNtUzEURI7tvHYiZYz1l2g?e=KNJsFj  ( recording the log link)
398168704_1063998647970302_6994614620481963465_n.jpg398274313_1398351221058368_8240031235317671965_n.jpgScreenshot 2023-12-13 112622.png

 

Hi @PqI ,

based on your issue, please provide the Armoury Crate version and a screenshot of the Armoury Crate Update Center.

Additionally, providing a screenshot of the Armoury Crate update center screen would be helpful. Have you tried connecting the headphones to another device to perform a cross-test?

To further assist you, could you also record and provide the relevant logs for our investigation? 

For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature).

https://www.asus.com/support/FAQ/1043747/#a14

After recording the log, please upload it to the cloud, approve access, and PM me the link. 

Also kindly provide the product serial number to PM box as well.

Thank you.

Hello Tried to connect to other devices, no signs of life. Send screenshot and log to you.

Aureliannn_ROG
Customer Service Agent

Hi @Mongijoker ,

thank you for the information you've provided. 

We've passed your details on to our relevant backend team for analysis. 

Please be patient and wait for any updates or messages from us. Thank you.

Hello. I have same problem. Everything is the same. If there any solution pls, let me know.
It happened after Device Firmware update 0.0.0.18. I used my device 6 month before and it was ok.

Aureliannn_ROG
Customer Service Agent

Hi @PqI ,

It is suggest that you try the following FAQ to confirm after repairing, whether the issue still occur?

https://www.asus.com/support/FAQ/1051041

Thank you.

Hey, i tried. My headphones had this problem before, that the connection to the dongle was lost. I restored the connection using this program.
But now I have a problem, as the author of the topic. My headphones only show a red signal and nothing more. No sounds or alerts.

P.S: After going through all the steps in the instructions, I was able to update the firmware, the headphones came to life, but I have to do this every time I turn off the computer or the headphones.

How could you do that  I try to pair it but it doesn't work. it's insane Screenshot 2023-12-24 172310.png