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LOST dongle rog strix go 2.4 electro punk

Mrnee19
Level 7

I cant contact ASUS  as i dont have a serial number. So i was hoping to go through here.
A while ago i Purchased a rog strix go 2.4 electro punk headset. However, i recently moved houses and i lost the Dongle..

Is there any way to connect the headset to the PC?
AUX cable and USB-C both does not work, and armoury Crate cant see the headset either. 
Is there any other solution or maybe buy a new Dongle?

Kinda ridiculous if you cant connect a $300 headset to a PC by other means if dongle is lost.. 😞
Esp. after only a few months of use

Thanks

 

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @Mrnee19 ,

according to your question, you can also find the product serial number on the product. Please check if there is a product serial number on the back of the ear shell.

In addition, we apologize, but we currently do not offer separate sales of dongles.

If you still have concerns, we recommend contacting local customer service for assistance. 

Official Support | ASUS Global

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.