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inbuilt 5.1 speakers not detected on laptop (g533zx-g533zx)

nknoddo12
Level 7

(this affects my bios too (rog startup animation sound) did a fresh windows install on my g533zx, have installed all drivers from website have installed dolby atmos, have installed realtek drivers from drivers tab on website, when i access the speaker propertys tab it will not let me increase the bitrate past 24bit 48000 hz, upon attempting to "configure" speaker it detects as stereo not 5.1, it seems like the laptop is attempting to play all its sound through the left tweeter only resulting in really ******ty tinny sound, it does not appear to be using the subwoofers or right tweeter at all whatsoever not even on the startup animation

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello, @nknoddo12 

I apologize for not responding promptly. However, it appears that your device does not belong to this discussion category.
We have discussions on your topic in Hardware & Software Support > Gaming Notebooks
I may relocate your post to the proper category if you'd like.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.