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Delta S Wireless not working in 2.4

Silently
Level 8

Hello,

I bought td Delta S Wireless in December, and I've already had to send it back in February for another problem (it wouldn't start up at all). I got a fresh new headset exchange.

Since this morning, the headset no longer works in 2.4, it only works in BT.

When I switch it on in 2.4, there's a little "beep", but that's all. It's recognized, but that's all. No sound. No mic. The settings are not accessible. The blue LED flashes.
In BT there's a little "beep" and then "connected". The headset works. The blue LED is steady.

When I plug it in, it says "PC Mode" but that's all. The updates (I formatted the whole PC today, for this problem) are in error, it asks me to connect the cable and the dongle, both are connected.

I think the problem is with the dongle. I haven't seen any way to factory reset either the headset or the dongle, this feature isn't provided (for a 200€ headset).

Item Version
---- -------
Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate service 5.6.8
Aura Wallpaper Service Non installée
Aura SDK 3.04.32
ASUS Aac_NBDT HAL 2.5.29.0
ASUS Mouse Extern HAL 1.2.0.6
ASUS Mouse HAL 1.2.0.58
AacAudioHal 1.3.50.0

18,383 Views
125 REPLIES 125

Jiaszzz_ROG
Customer Service Agent

Hello, @No_Mercy 

I am sorry for not being familiar with Russian, so I used Google translate to understand.
I have also sent you PM. Please check it in the top right corner. 

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

I have  same problem for  my Asus ROG Delta S Wireless.. Please help me fix the problem (Both of the 2.4GHz and BT not working) 

Jiaszzz_ROG
Customer Service Agent

Hello all

Regarding this issue, we have already made available the Headset Pairing Tool for the ROG Delta S Wireless on the official website support page under "Driver & Utility.


Please download it and follow the instructions after extracting the file if you are experiencing the 2.4G connection problem while Bluetooth is fully functional.

If you encounter any difficulties during the process or have any concerns related to this issue, please feel free to PM me with the details of the problem and relevant screenshots.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

okay so I tried this, my headset pops up in the asus pairing tool however the pair button is grayed out for me.

Hey man. Having issues with the Asus pairing tool. I did every step in order to pair the headsets and the dongle but the option "Pair" does not seem to be avilable. It does not look "clickable" Can you guide trough the process? Thank you son much!

Jiaszzz_ROG
Customer Service Agent

Hello, @Malpa 

Thank you for getting in touch with us, and I have updated our PM conversation.
We recommend that you avoid using extensions or adapters, and if possible, please attempt a cross-test with a different PC.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Jiaszzz_ROG
Customer Service Agent

Hello, @Hikmet330 

This discussion thread and the Headset Pairing Tool are both intended for situations where only the ROG Delta S Wireless 2.4G connection is experiencing problems.
Could you please specify what changes you made or actions you took before both 2.4 GHz and Bluetooth had connecting problems?
When the connection cannot be established, does the indicator on the headset light up or flash?
We recommend that you first ensure the headset is charged and can power on, and please also try cross-testing by connecting them to different devices.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Nuya
Level 7

Hello, @Jiaszzz_ROG

I have the same problem since today with my ROG Delta S Wireless. Can you help me fix it?

HollowInfinity
Level 7

Tryed the pairing tool but the pair button is gray even though it can detect my device, any ideal how to fix that?  @Jiaszzz_ROG

Hello, @NavvJatt and @HollowInfinity 

May I ask if you have both the USB cable connected to the headsets and the 2.4G dongle connected to the PC simultaneously?
Please note that during this re-pairing process, we do not recommend using any USB docking or adapter plug.
If you are still experiencing operational issues, we need to confirm the product serial number.
Since the product serial number is considered personal information, we do not recommend disclosing it in a public comment.
If you are still experiencing operational issues, PM me and share the serial number, detailed scenario, and screenshots via "Drag and drop here or browse files to attach" in the chatbox below.

Thank you.

Hello, @NavvJatt 
I have updated our PM conversation with you.
Kindly check the inbox in the upper right corner. 

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂