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Delta S Wireless not working in 2.4

Silently
Level 8

Hello,

I bought td Delta S Wireless in December, and I've already had to send it back in February for another problem (it wouldn't start up at all). I got a fresh new headset exchange.

Since this morning, the headset no longer works in 2.4, it only works in BT.

When I switch it on in 2.4, there's a little "beep", but that's all. It's recognized, but that's all. No sound. No mic. The settings are not accessible. The blue LED flashes.
In BT there's a little "beep" and then "connected". The headset works. The blue LED is steady.

When I plug it in, it says "PC Mode" but that's all. The updates (I formatted the whole PC today, for this problem) are in error, it asks me to connect the cable and the dongle, both are connected.

I think the problem is with the dongle. I haven't seen any way to factory reset either the headset or the dongle, this feature isn't provided (for a 200€ headset).

Item Version
---- -------
Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate service 5.6.8
Aura Wallpaper Service Non installée
Aura SDK 3.04.32
ASUS Aac_NBDT HAL 2.5.29.0
ASUS Mouse Extern HAL 1.2.0.6
ASUS Mouse HAL 1.2.0.58
AacAudioHal 1.3.50.0

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1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello all

Regarding this issue, we have already made available the Headset Pairing Tool for the ROG Delta S Wireless on the official website support page under "Driver & Utility.


Please download it and follow the instructions after extracting the file if you are experiencing the 2.4G connection problem while Bluetooth is fully functional.

If you encounter any difficulties during the process or have any concerns related to this issue, please feel free to PM me with the details of the problem and relevant screenshots.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

View solution in original post

125 REPLIES 125

Jiaszzz_ROG
Customer Service Agent

Hello, @Silently 

Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

I also encountered the same problem, could you help me deal with it, please.

Silently
Level 8

Hello,

I texted the retailer about after-sales support and he suggested a pairing procedure with the "RH200WLE_Pair.exe" software supplied in a "Dielta_S_Wireless_Pairing_Tool.zip".

Is this legal? If so, how can I get this software?

It seems that the problem comes from the dongle, the headset is no longer coupled to the dongle.

Jiaszzz_ROG
Customer Service Agent

Hello, @Silently 

I apologize for any inconvenience caused by the delayed response, as there have been consecutive holidays at our location in recent days.
I have responded to our PM message once again, and I kindly request your assistance in reviewing and confirming it.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Did you ever figure it out? Is it safe?

Pandaseth
Level 7

Hello!

Have the same problem here, appeared the same time. Any news how to fix it?

Jiaszzz_ROG
Customer Service Agent

Hello, @Pandaseth 

Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

I'm having the same issue. Dongle not working. But bluetooth works.

I'm having the same issue. Can you help?