Delta S Wireless not working in 2.4

[Silently]

Hello,

I bought td Delta S Wireless in December, and I've already had to send it back in February for another problem (it wouldn't start up at all). I got a fresh new headset exchange.

Since this morning, the headset no longer works in 2.4, it only works in BT.

When I switch it on in 2.4, there's a little "beep", but that's all. It's recognized, but that's all. No sound. No mic. The settings are not accessible. The blue LED flashes.
In BT there's a little "beep" and then "connected". The headset works. The blue LED is steady.

When I plug it in, it says "PC Mode" but that's all. The updates (I formatted the whole PC today, for this problem) are in error, it asks me to connect the cable and the dongle, both are connected.

I think the problem is with the dongle. I haven't seen any way to factory reset either the headset or the dongle, this feature isn't provided (for a 200€ headset).

Item Version
---- -------
Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate service 5.6.8
Aura Wallpaper Service Non installée
Aura SDK 3.04.32
ASUS Aac_NBDT HAL 2.5.29.0
ASUS Mouse Extern HAL 1.2.0.6
ASUS Mouse HAL 1.2.0.58
AacAudioHal 1.3.50.0

[Jiaszzz_ROG]

Hello, @Silently 

Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you.

[Scrooge]

I also encountered the same problem, could you help me deal with it, please.

[Silently]

Hello,

I texted the retailer about after-sales support and he suggested a pairing procedure with the "RH200WLE_Pair.exe" software supplied in a "Dielta_S_Wireless_Pairing_Tool.zip".

Is this legal? If so, how can I get this software?

It seems that the problem comes from the dongle, the headset is no longer coupled to the dongle.

[Jiaszzz_ROG]

Hello, @Silently 

I apologize for any inconvenience caused by the delayed response, as there have been consecutive holidays at our location in recent days.
I have responded to our PM message once again, and I kindly request your assistance in reviewing and confirming it.

Thank you.

[SpiderGuitar]

Did you ever figure it out? Is it safe?

[Pandaseth]

Hello!

Have the same problem here, appeared the same time. Any news how to fix it?

[Jiaszzz_ROG]

Hello, @Pandaseth 

Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

Thank you.

[Icebourno]

I'm having the same issue. Dongle not working. But bluetooth works.

[phil2045]

I'm having the same issue. Can you help?