Hi @6jrtydjre6thrte ,
To better assist you with the Bluetooth connectivity issue, we would like to confirm the following:
- Connection mode: Are you experiencing the connection issue in Bluetooth mode or 2.4G wireless mode?
- When did the issue start: When did this issue start occurring?
- Driver updates: Have you confirmed that the Bluetooth driver, earphone driver, and receiver firmware are all updated to the latest versions?
- Software reinstallation: We recommend that you use the Armoury Crate uninstall tool to completely uninstall and reinstall the software, and then try to connect again.
- Testing with other devices: We recommend that you connect the earphones to other devices to see if the same issue occurs.
If the above methods do not resolve the issue, please provide the following information so that we can assist you further:
- Armoury Crate log: Please provide the detailed log of Armoury Crate, which will help us analyze the root cause of the problem.
The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message.
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.
Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.
